Job Description

Job title:

Resettlement & Integration Worker

Department:

Resettlement and Integration Services

Reports to:

Manager, Durham Humanitarian Response Project

Hours of work:

Rotating 8-hour shifts between 7:00 a.m. and 11:00 p.m.; weekends required

Job purpose

The Resettlement & Integration Worker is responsible for assessing temporary resident individuals and families needs, providing case management support, information and referrals, as well as follow-up to help them resettle and navigate services in Durham.

Using Trauma-informed and Gender-Equity approaches, the Resettlement and integration Worker will also be responsible for updating the client database, promoting the services of the Durham Humanitarian Response Project, and conducting outreach activities and presentations to clients who are eligible for the services. The incumbent will be required to perform educational, employment and housing-related information sessions for eligible clients.

Company Overview

Community Development Council Durham (CDCD) is an independent, not-for-profit social planning organization that has been working to enhance the quality of life for individuals, families and communities in Durham for over 55 years. We organize a variety of research, community development and social planning initiatives as well as administer and deliver front-line social service programs. Please visit us at www.cdcd.org for more information.

Duties and responsibilities

Using client-centered, anti-oppression, anti-racism, trauma-informed, gender-based analysis plus+ and strength-based approaches, build relationships and establish rapport with existing community partners, vendors, landlords, clients and staff. Maintain confidentiality and privacy protection measures for all community partners, vendors, landlords, clients and staff. Promote a high-functioning teamwork environment that is inclusive, harmonious, cooperative, efficient and productive. Participates in promoting a positive workplace culture through agency committee membership and departmental activities. Follow general directions and instructions from Team Leads within the DHRP department. Perform needs assessments of clients: + Determine the needs of the clients and the support that is appropriate for each individual client
Provide services, information and guidance: + Provide clients with appropriate services and information for immigration, financial, social, educational, recreational, etc., needs that ultimately encourage or hinder their settlement to Canada
+ Provide clients with information regarding their rights and obligations as a citizen, and provide access to information regarding housing, financial aid and general living services such as health and public transportation
Provide referrals, crisis intervention and counseling: + Provide client with adequate resources to aid in their transition, such as crisis intervention, referral services for counseling or referrals for translation services
Conduct group orientation and presentations: + Research and prepare for presentations to be conducted in a large group setting on topics such as settlement issues, etc.
Develop and maintain database and reporting: + Maintain client database to allow for updated information to better assist client needs; prepare reports regarding services used and clients interactions with the services as necessary.
+ Perform other tasks as necessary, including the responsibility of ensuring that all activities comply with social and employment laws, such as the Occupational Health and Safety Act
Participate in the design, implementation and evaluation of the Durham Humanitarian Response Project to meet identified needs Attend and support internal and/or external meetings and events where applicable Perform other duties as assigned
(Note: In depth counseling of a social or psychological nature is not to be provided but rather referrals made to appropriate professionals)

Core Competencies

Valuing Diversity and Social Justice

Supports and promotes an environment that holds opportunities for all, regardless of race, ancestry, colour, ethnic origin, citizenship, creed, religion, sex, sexual orientation, age, family status, or disability; fosters a climate of inclusion where diverse thoughts are freely shared and integrated. Under social justice, all groups and individuals receive fair treatment and an equitable share of the benefits of society.

Culturally-Sensitive

Recognizing, understanding, and applying attitudes and practices that are sensitive to and appropriate for people with diverse cultural, socioeconomic and educational backgrounds and persons of all ages, genders, health status, sexual orientations and abilities.

Advocacy

Interventions such as speaking, writing, or acting in favour of a particular issue or cause, policy, or group of people. In the social services sector, advocacy is assumed to be in the public interest, whereas lobbying by a special interest group may or may not be in the public interest. Advocacy often aims to enhance the quality of life for disadvantaged groups such as individuals recently immigrating to Canada, persons with disabilities, the LGBT community, etc.

Community Participation

Procedures whereby members of a community participate directly in decision-making about developments that affect the community. It covers a spectrum of activities ranging from passive involvement in community life to intensive action-oriented participation in community development (including political initiatives and strategies).

Job-Specific Competencies

Client Service Orientation

Focus on understanding and meeting customers needs, make extra effort to meet customer needs, follow up on customer complaints/questions/requests.

Relationship Building and Partnering

Developing and maintaining positive relationships and partnerships. Build relationships with clients by following through on commitments, respecting confidentiality, and demonstrating an interest in their specific challenges and needs.

Empathetic and Sensitive

Has a high degree of empathy and sensitivity to the needs of the clients, and ability to provide assistance to the clients with care and patience as necessary.

Interpersonal Understanding and Communication Skills

Desire/ability to understand others attitudes/interests/needs/feelings/nonverbal behavior, incorporating empathy, listening skills, and diagnostic understanding, understanding strengths/limitations of others. Communicates and interacts effectively with individuals and groups in the provision of professional services. Gives full attention to what other people are saying by being active listeners who value the opinions of their workers. Capable of using their communication skills to successfully gather the information that they need. They are also people who are trusted and can build relationships with others.

Presentation Skills

Effective in a variety of formal and informal presentation settings; commands attention and manages group process during the presentation; is cognizant of audience response and able to adapt content and style accordingly.

Ability to work in a team environment and independently

Has a strong capability to work in a team environment and support the separate functions that make a team, as well as work on individual tasks that support that overall program.

Community Knowledge

Ability to express vast knowledge of the Durham Community, as well as knowledge in social, government, and community services.

Qualifications and skills

Post-secondary education in Social Services or a related area of study 3+ years of working experience in settlement services Proficiency in a second language is an asset Superior communication skills, oral and written proficiency in English Current and up-to-date knowledge of social services and social laws Experience working with the Welcome Centre Immigrant Services is a definite asset Knowledge of and sensitivity to multicultural communities Knowledge of gender-based violence, anti-oppression principles and trauma-informed approaches Demonstrated ability to understand, map, and improve workflow and processes Responds to stressful situations in a calm, collected and professional manner Must be proactive, resourceful, and possess the ability to resolve complex client concerns Strong computer literacy (i.e. word processing, databases, and email) and experience working in online environments with web-based tools

Additional Requirements

The Resettlement and Integration Worker will need to be flexible regarding assigned work hours and location Ability to work flexible hours, including evenings and weekends A valid Ontario driver's license (Class G), use of a vehicle and insurance with the ability to work in a variety of settings The successful candidate must provide an acceptable Vulnerable Sector Screening prior to commencing employment

APPLICATION PROCESS

:

Applicants are requested to submit their resume and a cover letter stating salary expectations while outlining their strengths, experience and aptitude to fulfill the position requirements.

Please submit applications to Resettlement & Integration Worker at:

https://communitydevelopmentcouncildurha.easyapply.co

CDCD thanks all applicants for their interest; however, only those asked for additional information and/or selected for an interview will be contacted.

CDCD is committed to providing equal opportunity to all employees. We strive to create a diverse and inclusive workplace that represents the cultural mosaic of the Durham Region and the communities we serve. We recognize the value that comes from the different viewpoints, unique experiences and diverse perspectives of our employees, who bring fresh, new ideas to our business. Diversity plays a key role in our ability to deliver our mission.

CDCD is strongly committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, LGBTQ2S persons, and others who may contribute to fostering innovative ideas and solutions.

As an employer, CDCD has a duty to accommodate potential candidates throughout the hiring process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005.