Job Description

Position Title:

Senior Settlement Worker (Temporary)

Date of Posting:

October 27, 2025

Closing Date:

November 7, 2025

Classification:

Integrated Program Coordinator 1 and Settlement Integration Worker, Grid Level 12, Step 3 (Wage: $31.82hr)

Program:

BC Safe Haven for Refugee Claimant Program

Reports to:

Program Manager

Hours of Work:

35 hrs/week; Occasional evenings/weekend hours; Temporary till March 31, 2026.

Summary:

This position operates as part of the Chimo Community Services' BC Safe Haven Program that provides settlement services to Refugee Claimants in Richmond, BC. The senior settlement worker will engage in traditional settlement worker responsibilities in addition to participating in program development and evaluation, as well as overseeing the development, implementation, and supervision of Settlement Program volunteers.

Key Duties and Responsibilities:

Conduct active outreach to newcomers, especially Refugee Claimants, in various community settings to ensure that eligible individuals and families are able to access and utilize program services.

Conduct intake interviews and in-depth assessments with clients, gathering all required data and relevant case information. Work in partnership with clients to identify their goals and aspirations and to develop Client Settlement or Case Management Plans.

Provide 1-1 sessions; plan, organize and facilitate workshops and events that meet client needs and program outcomes. Take a lead role in planning and facilitating English Conversation Circles, coordinating volunteer instructors, and supporting volunteer-led sessions to ensure quality and consistency.

Provide customized support that facilitates client access to community services; ensure that clients receive assistance in completing government forms and are accompanied to appointments as needed.

Provides guidance/support to clients experiencing difficulties with settlement and integration; help clients to problem-solve and access appropriate services / resources.

Maintain connections and build rapport with staff at Chimo, other agencies, and in the community; initiate and build working partnerships with other professionals operating within our local catchment area (e.g., Community Centre staff, Settlement Worker in Schools, Health Centre Workers, Library staff, and staff of local faith groups/communities). Identify opportunities for collaborative initiatives with partner organizations and organize relevant activities to support newcomers.

Participate in the recruitment, selection, training of volunteers/interns as directed by supervisor.

Provide input and recommendations to supervisor in program development and growth, program policy and procedures, and program evaluation.

Submit client data into CRM and any other assigned reporting template in an accurate and timely manner; Maintain records, statistics and all required documentation, including program expenditures. Provide reports on clients, as well as input on program budget, to supervisor as required.

Handle client complaints at the first level, taking steps to successfully resolve emerging issues in a timely manner.

Perform other related program duties as assigned by supervisor/program manager.

Qualifications:

Education, Training, Experience, Knowledge, Skills and Abilities

Minimum of two years recent experience supporting immigrants and refugees or equivalent combination of post-secondary training and experience.

Valid Class 5 BC driver's license and access to an insured vehicle for work travel use.

Diploma in a related human/social service field.

Demonstrated proficiency in one or more languages besides English

Demonstrated experience and success working with individuals from diverse backgrounds (age, gender, culture, language, ability, education, sexual orientation) in both individual and group settings.

Demonstrated experience and success in working in a multi-lingual context.

Demonstrated competence in verbal and written communications in English.

Employment Information:

Please apply with a cover letter and resume to

hr@chimoservices.com

.

Job Type: Part-time

Pay: $31.82 per hour

Expected hours: 35 per week

Benefits:

Extended health care
Work Location: In person