Job Description

The YMCA of Southwestern New Brunswick responds to critical social needs in the community and works to provide solutions. By nurturing the potential of children, youth and adults, the YMCA connects people to life-building opportunities, as well as to each other and enhances their quality of life.The YMCA of Southwestern New Brunswick offers diverse programs at 19 locations in the city and surrounding municipalities. There are 450 employees and 500 volunteers. If you don\xe2\x80\x99t have a Y story yet \xe2\x80\x93 now is your opportunity to get involved. We invite you to see what the power of belonging can do for you, your career and your community.Newcomer Connections is a crucial pillar within the YMCA family. Established in 1993, Y Newcomer Connections is a leading immigrant settlement Centre focused on creating connections that will transform our community into a lasting, healthy home for immigrants from around the world and from all walks of life.The Opportunity
As a Resettlement Assistance Program (RAP) Counsellor, you\xe2\x80\x99ll be the first point of contact for government-assisted refugees (GARs) arriving in Saint John. Your role will be to ensure these newcomers feel welcomed and supported as they transition to their new lives. From arranging temporary accommodations to guiding them through essential services, you\xe2\x80\x99ll help GARs navigate Canadian systems and settle comfortably in the community. This position allows you to make a real impact, offering hands-on support and raising awareness about programs that assist refugees. You\xe2\x80\x99ll be working with a dedicated team and will report directly to the RAP Supervisor at Newcomer Connections.Responsibilities

• Welcome and assist government-assisted refugees (GARs) upon arrival, ensuring they are safely transported to temporary accommodations.
• Coordinate temporary accommodations and necessary services such as interpretation and translation.
• Conduct and document initial needs assessments for GARs.
• Provide orientation on key aspects of life in Canada, including healthcare, banking, public transport, education, and cultural norms.
• Facilitate access to federal and provincial programs (e.g., health plans, SIN, National Child Benefit).
• Collaborate with the Settlement Trainer and community partners to connect GARs with long-term resources and services.
• Coordinate permanent accommodation and support with furniture and household goods as needed.
• Monitor and report on client progress through the iCARE database, ensuring accurate and timely records.
• Work with the RAP Supervisor to identify opportunities for program improvements and community engagement.
• Participate in public events and foster relationships with community groups to promote refugee support programs.
• Attend staff meetings, maintain accurate expense reports, and submit all required reports to management.

Skills and Qualifications

• Bachelor\xe2\x80\x99s Degree, Community College diploma, or equivalent experience in a related field.
• 3+ years of experience working in a cross-cultural environment, preferably in settlement or refugee services.
• Excellent communication skills, particularly when working with clients who have limited English proficiency.
• Fluency in English is required; knowledge of additional languages is an asset.
• Strong organizational skills and ability to prioritize tasks in a fast-paced environment.
• Demonstrated empathy and cultural sensitivity in working with diverse populations.
• Proficiency in Microsoft Office and CRM software (experience with iCARE is a plus).
• Ability to work flexible hours, including occasional evenings and weekends.

• Employment is contingent on having a clean Criminal Record Check

What We Offer

• YMCA membership
• In-house training and professional development opportunities
• Uniform and uniform allowance
• Personal \xe2\x80\x9cY Day\xe2\x80\x9d
• Competitive compensation package, including benefits and pension plan
• Opportunities for career growth
• Opportunities for cross-training across departments
• Paid job-related certifications (i.e. First aid/CPR)

We ask qualified applicants to submit their cover letter and resume. The YMCA of Southwestern New Brunswick appreciates the interest of all applicants; however, only those selected for an interview will be contacted.

YMCA of Greater Saint John