Job Description

Hotel Grand Pacific is seeking two hospitality enthusiasts to join our Reservations team. Proudly affiliated with Preferred Hotels & Resorts, Hotel Grand Pacific is located on Victoria's beautiful inner harbour, on the traditional territories of the Lekwungen Peoples.

The Agent will work up to 40 hours per week, 15-29 hrs/wk (sometimes) providing excellent service to prospective and repeat guests. Shift times are 8 hours and will vary between mornings, evenings, split shifts , and weekends.

If you have sales or customer service experience within the hotel or tourism industry, love working in teams, and are confident with computers, we encourage you to apply.

Duties:

Efficiently handle all incoming calls while following Hotel security protocols

Respond to guest email inquiries in a professional and timely manner

Create guest reservations and ensure booking preferences are met

Maximize hotel occupancy and average daily rate using effective sales skills

Exceed guest expectations and minimize inconveniences through delivery of exceptional service

What We're Looking for:

1 year of reservations/sales experience within the hotel or tourism industry

Advanced proficiency in Microsoft Office (Word, Outlook, and Excel)

Typing speed of 50 wpm

Knowledge of Opera PMS preferred

Professional & pleasant phone manner and excellent written communication skills

Comfortable dealing with a high call volume

Able to maintain constant concentration and attention to detail despite interruptions

Dependable team player with a positive attitude and great work ethic

Able to work up to 40 hours per week, 15-29 hrs/wk (sometimes), more then 30 hrs/wk (most) on a variety of days including weekends, split shifts.

Why Choose Us?

A professional and supportive work environment with a high regard for employee safety

Onsite parking

Subsidized staff meal program

Excellent extended benefits (Life and AD&D, Health, Dental, Vision, and an Employee and Family Assistance program) upon qualification

A matching Defined Contribution Pension Plan available when eligible

Discounts in our Courtyard Cafe and Fathom Restaurant

Discounted membership for our gorgeous Victoria Athletic Club

Discounted room rate for family & friends

Treat days and social events

Employee referral and recognition program

We are an equal opportunities employer and value diversity and inclusion in our team

We support the development of our employees through use of internal job postings.

*We thank applicants for their interest but are only able to consider candidates with valid authorization

Job Types: Full-time, Permanent

Pay: $23.28-$26.45 per hour

Benefits:

Company events Company pension Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Life insurance On-site gym On-site parking Store discount Vision care
Experience:

Hotel Reservations: 1 year (preferred)
Work Location: In person