Job Description

VALUES

:

WE WORK AS A TEAM

with openness to the ideas and expectations of our colleagues, our customers, and our partners.

WE ARE PROFESSIONALS

on a constant quest for excellence, tackling challenges methodically, with efficiency and integrity, and recognize the value of creating a fun working environment.

WE GO BEYOND

our obligations to our customers, our colleagues, the community, and the environment.

Please fill out the screening questions in order for your application to be considered*

Job Title: Reservations Agent

Description:

The incumbent will be responsible for processing FIT reservation requests from our customers, responding to requests for information on products, and planning of itineraries.

Responsibilities

Process new reservations, cancellations, and amendments to existing reservations Create, recommend, and suggest itineraries Respond to queries regarding itinerary products and services from clients, and suppliers Build relationships with key clients Maintain a high level of Canadian Tourism product and geographical knowledge of Canada Proof reservations to ensure the accuracy and smooth running of booked itineraries Respond to complaints post travel Assist in the completion of any projects, as assigned

Position Requirements:

Post-Secondary School Education 3 years of Tourism experience Effective oral & written communication in

English and Portuguese is a must

Effective oral & written communication in French, German, Dutch, Japanese or Spanish is an asset Ability to work under pressure and multi-task Strong attention to detail and autonomy Dedicated to a high level of customer service Able to plan, organize and set priorities & manage processes
Jonview values diversity in the workplace and is committed to fostering employment equity by encouraging applications from the following designated groups: women, Aboriginal people, people with disabilities, and members of visible minorities. Jonview will work to accommodate people with disabilities throughout the recruitment and selection process. If you require a special arrangement, please contact us so that we can work together to adequately meet your needs. The use of the masculine in this document is for the sole purpose of simplifying the text.

Only successful candidates will be contacted.

Job Types: Full-time, Permanent

Pay: $43,000.00 per year

Benefits:

Company events Dental care Disability insurance Extended health care Life insurance On-site parking Profit sharing RRSP match Tuition reimbursement Vision care Work from home
Application question(s):

How would you rate your knowledge of Canadian Geography? (beginner, intermediate, expert) How would you rate your knowledge of Reservations systems? (beginner, intermediate, expert) How would you rate your knowledge of Word and Excel? (beginner, intermediate, expert) Do you have any upcoming vacations or other commitments that we should be aware of? Are you legally entitled to work in Canada for the duration of your employment? The salary for this position is $43K/year. Are you comfortable with this salary? Are you currently located in Toronto or Montreal? If "YES", would you be comfortable going to the office at least once a week? For this position, professional/native proficiency in Portuguese is an operational requirement. What is your level of proficiency in Portuguese? Beginner, Intermediate, Advanced, Professional, Native?
Education:

DCS / DEC (required)
Experience:

tourism/hospitality: 3 years (required)
Work Location: Remote