Job Description

Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child.



You will experience Christian faith in action helping to make real and lasting change in the lives of the world's most vulnerable children. Join the World Vision Canada team and be part of a powerful and effective force for good:



For Children. For Change. For Life.



Position: Research & Data Analyst

Reports to: Manager, Research & Insights

Position Term: Full Time Permanent

Primary Location: Mississauga, Ontario, Canada

Workplace Type: Hybrid



Job Purpose:

The Research & Data Analyst will focus on supporter insights and enabling data governance capabilities. The role will work closely with cross-functional teams to provide valuable insights into supporter behavior, preferences and trends while ensuring data integrity for our supporter data. They will play a critical role in shaping the strategic direction of our engagement efforts by leveraging data to inform decisions and improve supporter experience. They will also be responsible for maintaining and communicating Supporter Insights from all Voice-of-the-Customer feedback, operationalizing the program.



Responsibilities:

Research & Supporter Insights - 80%

• Maintain Voice of the Customer feedback capabilities
• Execute activities that leads to the achievement of the project deliverables
• Coordinate and collate KPIs, and present on a real time, weekly, monthly, quarterly and annual basis
• Manage VoC methodology, including tracking and explaining customer experience and brand metrics, customer feedback and sentiments, key drivers, and other relevant key performance indicators
• Liaise with internal IT teams and external vendors to maintain integrations with primary feedback data sources
• Ensures VoC metadata from feedback sources are updated to accommodate additional use cases
• Understand, test and target marketing initiatives and understand how it impacts/optimizes the customer experience
• Drives change management initiatives to ensure shift to customer centricity
• Educate and train the organization on the value of customer feedback and voice of the customer data and analytics, through the utilization of self-serve tools as well as interpretation of results to action the relevant insights
• Ensure all key processes for workflows and data transfers are documented
• Recommend updates to feedback sources or dashboard that will improve the end user's ability to derive actionable insights
• Track and quantify the value of customer experience improvements generated from VoC insights


Data Governance and Quality Assurance - 20%

• Review regular data quality audits to identify and resolve discrepancies, inconsistencies, or issues cross-functionally.
• Assist in the development and documentation of data management processes to improve data stewardship across the organization.


Qualifications:

• Bachelor's degree in Business with a specialization in Marketing or related field
• 2-3 years marketing experience, with a strong focus on customer focused marketing strategy and execution
• Experience measuring and tracking marketing metrics, enhancing a customer feedback program, and implementing actions based on survey results and analysis.
• Solid understanding or quantitative and qualitative research techniques; ability to recommend suitable feedback tactics based on unique segment, channel, or product considerations.
• Experience working with Qualtrics survey platform, or comparable software
• Self-directed and able to navigate and integrate with several different departments to perform cross-functional tests
• Demonstrated organizational, project management, financial, communication and analytical skills
• Passionate about customer experience
• Proficient in collecting and analyzing information in a way that produces actionable outcomes for improving the customer experience.
• Able to oversee the implementation (configurations and integrations) of a technology platform that leads to the delivery of the desired marketing capabilities.
• Strong cross-functional collaboration, inter-personal skills, and ability to influence based on insight and expertise
• Excellent problem-solving skills and the ability to think critically about data and its implications.
• Strong communication skills, with the ability to translate complex data findings into clear insights and actionable recommendations.
• Detail-oriented with the ability to manage multiple tasks and priorities effectively.


Why Consider Us?



• World Vision Canada has consistently been awarded Canada and GTA top employer awards.
• We are Canada's largest development, relief, and advocacy non-profit organization.
• We embody an Agile mindset here.
• We offer competitive pay and benefits. Our comprehensive health benefits start at day 1 which includes a Health Spending Account.
• We match pension contributions up to 6% and provide a top-up for pregnancy & parental leaves.
• We offer extra time off for restoration by closing for an additional day on long weekends, 6 times a year.
• We provide up to six weeks' vacation, plus paid sick days, personal days & wellness days.
• We offer a family-friendly, caring, and flexible work environment.


#LI-Hybrid



We bring life-saving support in times of disaster. We help poor communities to take charge of their futures. We provide small loans and training that boost family livelihoods. We work with policy makers to change the way the world is run. Our Christian faith teaches us that every child, regardless of gender, faith or race, is a precious gift to the entire world - and that their wellbeing concerns us all. We shall never rest while children suffer in situations that can be changed.



Canada's Top 100 Employers GTA Top 100 Employers



Our Core Values: We are committed to the Poor. We are Christian. We are Stewards. We value People. We are Partners. We are Responsive.



Qualified candidates must be able to demonstrate a commitment to the core values and mission of the World Vision partnership.



World Vision Canada takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. We have strong recruitment procedures to make sure the safest and most suitable people work with the children in our programs. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries.



World Vision Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.



Thank you for your interest; however only those applicants selected for an interview will be contacted.