Job Description

Do you have call center experience? Are you customer - oriented and looking to learn and develop in a lasting career in customer service? Do you want to be part of a dedicated team of professional telephone agents who provide exceptional service for our clientele?

What do we have to offer:

• An opportunity to build your customer service skills
• A great work environment located in the heart of downtown and easily accessible by public transit
• Paid training
• Competitive base salary
• 3 weeks paid vacation
• Incentive plans
• A comprehensive benefits program
• Employee discounts
• Employee engagement activities

Your work life:

• Guaranteed 40 hours a week
• Department hours:

• Monday, Wednesday and Friday 7:30am to 8:30pm
• Tuesday and Thursday 7:30am to 10:00pm
• Saturday 7:30am to 4:00pm
• Open space office environment with up-to-date technology

What will you be doing:

• Provide prompt, courteous and efficient service that exceeds customer expectations
• Respond to service requests from internal clients (Fairstone employees) to help them implement our procedures and policies and resolve certain problems of a relatively complex nature related to one of our internal applications
• Assist our branches in making appropriate monetary and non-monetary adjustments to accounts as needed
• Assist in-branch representatives with management of client's personal accounts and/or submission of loan applications
• Provide representatives with proper policy and procedures to follow
• Ability to handle difficult customers independently with limited supervision

Qualifications:

• Minimum 1 year in customer service, sales or call center environment
• Strong analytical skills
• Problem solving skills
• Ability to multi task
• Strong attention to details
• Excellent oral and written communications skills in English and French is required
• Work well in a team environment

What's in it for you?

At Fairstone, we offer all our permanent employees:

• A minimum of 3 weeks paid vacation (prorated to your start date)
• Wellness days
• Employee referral program $2000.00 or more.
• Great Benefit Program (flexible health and dental benefits, access to virtual health care provider Dialogue, pension plan and much more!)
• Ongoing Learning and development Training
• Tuition Assistance Programs
• Paid volunteer day and organized volunteering event across the country
• A growing company with potential for personal growth and career advancement.
• And Much more.

If you're seeking a role with a growing business that values employee development, Fairstone is the right place for you!

Come join our team!

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Whether you're seeking first-time employment or are making a career change, Fairstone has the internal support to help our team members grow and succeed.

Time Type: Full time

Job Type: Temporary (Fixed Term)