Job Description

:
Job posting closes: February 10th, 2023 at 5:00 p.m. Yukon Standard Time An Eligibility List may be established from this competition \xe2\x80\x93 the duration of the eligibility list may be up to 12 months. The eligibility list may be used to fill future permanent full-time, permanent part-time, temporary full-time, temporary part-time, term or casual vacancies within the same department and classification based on the organizational needs by going to the next highest ranked candidate until the eligibility list expires. This position is covered by a collective agreement between the City of Whitehorse and the Public Service Alliance of Canada/Yukon Employees Union. The City wishes to thank all applicants for their interest but only those candidates selected to advance in the recruitment will be contacted. Note that only those candidates eligible to legally work in Canada will be considered.

Representative 2, Client Services

Job Code: 248
Department: Financial Services

Job Summary:

The incumbent provides customer service, administrative and financial support responding to inquiries and receiving and processing of payments for a variety of services.

Duties and Responsibilities:

1. Act as a front line counter and telephone resource person for the general public. This may include:

• Receiving and routing a high volume of calls;
• Responding to requests for information;
• Directing customers to appropriate department for assistance;
• Issuing licenses, permits and passes (animal licenses, parking permits, etc.);
• Issuing and providing assistance for a variety of municipal forms and applications (i.e. Home Owners, Senior\xe2\x80\x99s Utility, Business License Renewals, etc.);
• Providing information to voters related to elections, plebiscites and referenda; and
• Serve as a first level escalation resource in response to customer concerns.

2. Process and reconcile payments for a wide range of services according to established internal controls in an accurate and timely manner. This may include:

• Receiving, verifying, coding, posting and reconciling daily cash receipts;
• Matching funds deposited to the general bank account statement;
• Checking transactions for accuracy;
• Posting Summary Conviction ticket data and preparing weekly tickets for court;
• Calculating appropriate fees to add on to conviction tickets;
• Maintaining miscellaneous general vouchers and cash receipt filing;
• Calculating, preparing and applying interest on delinquent accounts; and
• Recording U.S. exchange.

3. Provide administrative support including:

• Opening and distributing incoming mail and parcels;
• Providing outgoing mail services (i.e. stamps, courier, preparing mail, etc.);
• Preparing correspondence; and
• Maintaining filing and bring forward systems;

4. Ensure all public entrances for City Hall including Gazebo are opened and locked at beginning and end of each work day. Ensure accessible lift is unoccupied during power interruptions; if occupied, a manual rescue occurs. 5. Oversee the Client Service Representative 1 positions including recruitment, scheduling and providing input into performance appraisals. 6. Act as Accounts Receivable Clerk 1 or Supervisor as assigned. 7. Follow, so far as is reasonably practicable, established safety procedures and standards. 8. Other related duties. This description contains elements necessary for identification and evaluation of the job. The incumbent may be required to perform other related duties.


Job Requirements:

Working Conditions:

Majority of the work is performed under normal office conditions with exposure to a high volume of traffic and contact with irate and sometimes intoxicated customers.

Required Knowledge, Skill and Abilities:

• 1 year post-secondary Business Administration or Accounting certificate.
• 3 years previous related experience, including 1 year at a supervisory level and 6 months on the job training.
• Standard First Aid with CPR Level C certificate.
• Proven skills working with computerized financial systems software.
• Ability to work and maintain accuracy under pressure, attention to details and meet critical deadlines.
• Ability to work independently in a fast paced environment with little supervision.
• Strong client service orientation and good interpersonal skills.
• Good organizational and multi-tasking skills.

An equivalent combination of education, training and experience may be considered.

Examples of Equipment to Operate:

General office equipment with the ability to operate ERP software programs, spreadsheets, electronic mail, word processing, etc.

Other Details:

Job seekers are required to create an online profile and submit their application electronically through the City\'s online Applicant system via www.whitehorse.ca/careers. Instructions on applications are provided at https://www.whitehorse.ca/our-government/employment/how-to-apply/. If you have any further questions regarding this posting, please contact the recruiter at HR@whitehorse.ca. To apply for this position, you are required to submit your resume. Various tests and/or exams may be administered as part of the recruiting process.

At the time this posting closes, candidates must have valid and current licenses/certifications/education that match the position requirements. Candidates who are selected to continue with the recruiting process will be required to provide proof of qualifications during their interview.