Job Description

Overview

Do you have experience providing exceptional customer service? Are you interested in helping people who have a work-related injury or disease? Our Teleclaim Adjudication department is looking for outstanding client service representatives for our Kelowna office. In this role, you'll be responsible for collecting information from injured workers and acting as a first point of contact for workers who are submitting new claims.

This is a hybrid position with occasional attendance to the Kelowna office.

What you'll do

As a client services representative you will:

• Initiate the Teleclaim process for injured workers, address their questions and concerns by providing information, and ensure that missing or conflicting information is collected and documented
• Respond to claim-related calls and inquiries from workers, employers, medical professionals, and others
• Adjudicate entitlement decisions on routine claims and process the first payment of short-term disability benefits
• Communicate entitlement decisions in writing and verbally to appropriate parties
• Transfer claims as needed, according to established guidelines

Is this a good fit for you?

We're looking for people who can:

• Interact with clients in a caring, tactful, respectful, and objective manner in sometimes sensitive or difficult circumstances
• Gather and analyze information, determine relevant facts, and apply established policy to make timely decisions
• Organize, prioritize, and proactively manage a high-volume workload in an environment that requires multi-tasking and includes frequent interruptions
• Clearly, concisely, and accurately explain complex information both verbally and in writing
• Build and maintain rapport with a variety of individuals

Your experience and educational background:

• Completion of Grade 12 (post-secondary education is preferred)
• A minimum of 18 months of recent customer service experience (in person, over the phone, or online) or office administration experience that includes customer service
• Experience with providing customer solutions and problem solving
• Excellent English communication skills (written and verbal)
• Proficient knowledge of Microsoft Office software
• Must type a minimum of 45 words per minute

You must submit your application by 4:30 p.m. on the closing date of the competition.

If you're short-listed, you'll receive an email with instructions to complete online tests (typing and reading comprehension).

If you require an accommodation in the assessment process, please email at the time you submit your application.

Who are we?

At WorkSafeBC, we're dedicated to promoting safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries and diseases occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers' compensation system for today and future generations. We're honoured to serve the 2.4 million workers and 245,000 registered employers in our province.

WorkSafeBC requires all employees to be fully vaccinated against COVID-19. In implementing the policy, WorkSafeBC will consider its obligations to accommodate those staff who are unable to be vaccinated.

We recognize that our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences, and which reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. We encourage all qualified applicants to apply.

What's it like to work at WorkSafeBC?

Every day, the work we do has an impact on people and changes lives. What we do is important and so are the people we do it for.

As the first point of contact for WorkSafeBC, this position exposes you to the diversity of work our organization does and gives you excellent experience to pursue the many opportunities WorkSafeBC offers for career progression and professional growth.

Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary of $29.12 per hour, your total compensation package includes vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. As a member of our team, you'll have access to services and benefits that can help you get the most out of work -- and life.

WorkSafeBC has adopted a hybrid model offering opportunities to work remotely and on site based on the operational needs of the position. Please note that this role requires that the successful candidate is able to report into the work location at a moments notice.

Learn more about .

If you're the successful applicant, we'll make a conditional offer contingent upon you clearing a criminal record check under the . At the time of the offer, you'll need to provide consent for a criminal record check. Once we receive clearance, we'll confirm your offer of employment.

This position is restricted to those legally entitled to work in Canada.

Thank you, in advance, for applying.