Job Description

The Repair and Maintenance Manager plays a key role in delivering an outstanding member experience across all locations. In this role, you will oversee and support a team of R&M Technicians, guiding their daily work, priorities, and development. You'll ensure our gyms are clean, safe, and fully operational so members can focus on achieving their fitness goals. You'll take a proactive approach to equipment care, facility upkeep, and maintenance planning, while also supporting vendor coordination and improvement initiatives. This is a hands-on, solutions-focused role where your work has a visible and meaningful impact every day--helping our teams perform at their best and our members feel proud to be part of Fitness World.

Core Responsibilities

Improve member satisfaction through the leadership and management of the repairs and maintenance team. Ensure all equipment is operational and the efficient, timely and proactive repair of equipment and facilities. Implement and monitor a preventive maintenance program for the equipment and facilities. Manage and audit the R&M software system to ensure accurate reporting and task tracking. Order, organize, and manage parts and handle the repair tickets in maintenance system. Prepare documents to put out to tender for 3rd party contract work; manage and supervise work of contractors and ensure work is completed as required. Calculate and compare costs for goods/service to achieve a return on investment. Approve invoices and create purchase orders. Coordinate and direct essential central services such as maintenance, security, recycling and waste disposal. Conduct routine safety, cleanliness, and equipment inspections; ensure compliance with health, safety, and regulatory requirements. Organize and optimize equipment placement and storage to ensure safety and operational efficiency. Train and support on-site staff and managers on facility standards, maintenance processes, and safe equipment handling. Respond promptly and professionally to facility emergencies or urgent maintenance requests. Perform additional duties as assigned.

Education & Qualifications

3-10 years

of experience in facility maintenance or building operations; multi-site or high-traffic environment experience preferred. Strong ability to communicate effectively with other employees, our members, and guests Excellent written and verbal communication skills. Experience in fitness, hospitality, commercial retail, or recreation environments is an asset. Proficient in computer systems and maintenance management software. Ability to lift and move equipment up to 50 lbs.

Preferred (Not Required):

Familiarity with HVAC, electrical, or mechanical equipment systems. Facilities or maintenance certifications (e.g., FMP, CMM, CWFP).

Our Perks:

Competitive Compensation Group Benefits (dental, extended health & travel) Complimentary Membership for You and One Other Discounted Personal Training for You Access to a relaxing recovery area at our head office--complete with a massage chair to help you recharge during the day A dynamic and inclusive workplace Opportunities for growth and continuous learning A chance to make a real impact across a growing organization Supportive leadership and a great team environment

Our Values:

Passionate: We put our all into everything we do & empower each other to be our best selves every day. Inclusive: We welcome everyone to be part of our world & pride ourselves in being a community for all. Fun: We laugh, smile, & enthusiastically have a good time, all the time. * Community: We work, sweat & give back together, creating connected communities inside & out