Job Description

Looking to expand your experience and grow your career with an amazing organization?

Flaman Sales Ltd.

has an exciting opportunity for you!!!! Our

Medicine Hat, Alberta

location currently has an opening for an enthusiastic, friendly and motivated

Rentals

Customer Service Representative/Shipper-Receiver

to join our team!!!

Flaman

offers

advancement opportunities within the company

,

competitive compensation

,

excellent benefits

,

RRSP plan

, a positive workplace environment, and three (3) weeks vacation!!

At Flaman, we value the importance of building strong relationships with our customers as well as within our team. We have a strong customer service focus and believe in making things better, one customer at a time.

Primary Responsibilities include (but are not limited to):

Maintain top notch customer service in person, on the phone and via email Advise customers on Flaman policies regarding use and care of rental equipment, and provide advice concerning specialized products or services Use computer software for data entry Ensure the equipment is ready for rental pick-up for purchase, rental or lease Utilize software programs and systems to monitor scheduling and ensure accuracy with rental bookings Conduct payment transactions Follow-up with customer on return of equipment and/or questions or concerns Provide support to the Rentals team and collaborate with all departments within the organization Shipping & receiving of products and equipment for multiple departments Maintain accurate records of incoming & outgoing products/materials/equipment Verify information listed on BOL and packing slips matches incoming and outgoing products/materials/equipment Prepare, package and schedule orders to be shipped via carrier or delivered by Flaman trucks Assist with inventory control and maintenance Document and report damaged goods to affected parties and your manager Properly tag and label incoming products and stage for put away Sort products/materials and ensure items are safely stored Load and unload products/materials (some heavy lifting involved) Operate a forklift Use safe work practices to ensure safety of all staff, vendors and customers Complete required paperwork according to company policies, procedures and protocols Problem solving and trouble shooting Other duties as required

Skills and Qualifications:

Recognize the importance of establishing relationships with customers & co-workers to help provide a great customer experience Must have previous customer service and administrative experience Familiarity with agricultural/trailer equipment (considered an asset) Excellent communication skills both verbal & written (fluent in English) Proficient with computers and working knowledge of Microsoft programs Ability to work under pressure during busy, peak season Detail oriented, strong organizational skills and the ability to balance multiple priorities Self-motivated, can work with minimal supervision Have a great work ethic and eager to learn new things Team player with a positive, professional "can do" attitude Patience and conflict resolution skills Valid driver's license, clean driver's abstract and satisfactory criminal record check Weekend availability necessary
If you are a positive "go-getter" who feels that you'd be a great addition to our team, and you share in our belief of "People working together, Doing what is right, Making a difference",

be sure to apply today

!!!

We are an equal opportunity employer, committed to workforce diversity. We thank all applicants for their interest in this position, however, only candidates selected for interviews will be contacted.

Job Type: Full-time

Benefits:

Company events Dental care Employee assistance program Extended health care Life insurance On-site parking RRSP match Store discount Tuition reimbursement Vision care
Ability to commute/relocate:

Medicine Hat, AB: reliably commute or plan to relocate before starting work (required)
Experience:

shipping & receiving: 1 year (preferred) customer service: 1 year (preferred)
Work Location: In person