Job Description

The Rental Technician is responsible for rental equipment within the local inventory and will be a reliable technician resource for external and internal customers. The Rental Technician will also provide top-notch customer service with a positive attitude.

Principal Accountabilities:

Purpose & Values: Live and demonstrate the company's purpose and values, which
are anchored around delivering an excellent customer experience with integrity,

respect, and continuous improvement while fulfilling your potential.
Work safely and in alignment with all health and safety regulations. Be knowledgeable about all rental units and their application. (Internal training will
be provided.)
Prepare, maintain, and calibrate units as needed. Secure and fulfill orders, which include collecting the rental agreement, preparing
the rental unit for shipping.
Support other offices during peak periods and during vacation and sick coverage. Full participation in annual warehouse inventory and unit fleet counts. Support to the Service dept as directed by management. Support the warehouse during peak periods and/or manpower shortages. Perform additional duties as assigned to support the team and organizational goals

Support Accountabilities/Functions

Respond promptly to customer communications Processing rental invoices. Quote rates, deliveries, and terms to all customers and schedule timely follow-up. Qualify opportunities and source the best rental item for the customer's application. Attend to A/R and A/P activities associated with Service & Rental business.

Requirements and Skills

Post-secondary education in a related Science discipline would be a definite advantage. Working knowledge of CRM tools and applications Proven experience in rental environments with success in matching customer requirements to a broad array of products. Working knowledge of rental fleet management and operations is an asset. Possess proven analytical/problem-solving solutions for the customer and the company. Hands on technical and troubleshooting skills Ability to work with hand and power tools Must be organized with good time management skills. Computer proficiency in Windows and Microsoft applications. Must present and communicate in a professional manner. Excellent verbal and written communication skills in English. . Must be self-motivated and able to work independently and in a team environment to
meet or exceed goals.
A positive attitude is essential.

Key Working Relationships

Collaboration with colleagues is essential to ensure customer requirements are met,
and equipment is available when needed. Work closely within the team to fulfill

customer orders.
Coordinate with the service and warehouse team to ensure timely customer
equipment delivery, installation, and maintenance

Support Working Relationships

Building and maintaining solid relationships with customers renting equipment or
services from your company is crucial. This involves understanding their needs,

providing excellent service, and addressing concerns or issues.
Coordinating billing, invoicing, and payment processes often involves interaction with
the finance and accounting departments. This ensures accurate and timely financial

transactions related to rentals.





Job Types: Full-time, Permanent



Benefits:


Company events Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off (Personal Days and Vacation Days) RRSP match Tuition reimbursement * Vision care