Rental Manager

Whitehorse, YT, Canada

Job Description







Rental Manager

GoNorth Travel, LLC

Whitehorse, YT
Full Time
Compensation: $25.01 Hourly


  • Bilingual
    Customer Service
    Recreation & Tourism


Duration

Permanent

Job Level

Senior management
Rental Manager, Whitehorse Station Job Type: Full-time (35 \xe2\x80\x93 40 hours), year round GoNorth Travel, LLC is a family owned Tourism company with a large RV and SUV rental fleet. We are looking for a highly motivated multilingual Rental Manager for our Whitehorse station. Please note that housing is not provided. Responsibilities of the Rental Manager include:
  • Answer questions in person, on the phone and by email in English, German and French;
  • Welcome guests to GoNorth and collecting guests\xe2\x80\x99 arrival and departure information;
  • Lead a small rental staff team during the rental season;
  • Hire seasonal employees as needed and approved;
  • Oversee getting the rental units ready to GoNorth standard in time for the guests and assist wherever needed, including detailing and housekeeping;
  • Coordinate workflow with RV technicians and mechanics;
  • Keep the station clean and presentable at any given time;
  • Complete quality check before handing out vehicles;
  • Explain and hand out vehicles to customers in English, German and French;
  • Explain rental agreement to customers in English, German and French;
  • Evaluate returned vehicles;
  • Enter all relevant information into in-house database;
  • Accept payment and process refunds to guests;
  • Coordinate procedures with other Rental and Station Managers company wide;
  • Report directly to COO, CFO and CEO;
  • Maintain and expand a positive relationship with the local authorities and the community;
  • And other related duties as assigned.
Minimum Qualifications:
  • High School Diploma
  • Excellent English and German language skills (reading, writing, speaking)
  • Fluid in French (reading, writing, speaking)
  • At least 5 years\xe2\x80\x99 previous experience in similar operations
  • Excellent guest service, communications skills and problem-solving skills
  • Strong computer skills (proficient in MS Office applications)
  • Ability to work independently and with highest accuracy within required time frames
  • Ability to multi-task and work under pressure
  • Must be able to work shifts, weekends, and holidays during rental season
  • Positive attitude
  • Good team player
Additional Application Instructions
Please send application and cover letter to human.resources@gonorth-alaska.com

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Job Detail

  • Job Id
    JD2252623
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Whitehorse, YT, Canada
  • Education
    Not mentioned