Job Description

We're Hiring!



We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.



What is ScalePad?



ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in Vancouver, Toronto, Montreal and Phoenix, AZ. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.



Our success is no accident: ScalePad provides MSPs of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSP's operations, analyze and uncover new opportunities, and expand value to clients, ScalePad is equipping the MSP adventure.




ScalePad has received awards such as MSP Today's Product of the Year, G2's 2024 Fastest Growing Product, and 2024 Best IT Management Product. In 2023, it was named a Best Workplace in Canada by Great Place to Work(TM). ScalePad is a privately held company serving over 12,000 MSPs across the globe.




You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.



Your mission should you choose to accept it.

Are you prepared to advance your career as an Renewals Manager at ScalePad? We are seeking a dynamic individual passionate about the success of our customers and loves innovation. The Renewals Manager will be responsible for overseeing the end-to-end renewals process, ensuring high retention rates, and fostering strong relationships with existing customers. This role requires a customer-centric mindset, strong communication skills, and a proactive approach to managing renewals and growth in a fast-paced SaaS environment.



Responsibilities.

Manage Renewals Pipeline:

Own and drive the renewals process for a portfolio of customers, ensuring timely and efficient contract renewals.

Customer Relationship Management:

Develop strong relationships with key stakeholders within customer organizations to ensure satisfaction, mitigate risks, and identify opportunities for upsell and cross-sell.

Retention Strategy:

Work closely with the Customer Success, Adoption Services, and Account Management teams to identify at-risk accounts and create tailored strategies to improve retention and reduce churn.

Contract Negotiation:

Collaborate with customers to negotiate renewal terms, pricing, and any necessary adjustments to contracts.

Customer Advocacy:

Act as a voice for the customer within the organization, ensuring that customer feedback is communicated to product and leadership teams for continuous improvement.

Reporting & Analysis:

Track and report on key metrics related to renewals, including renewal rates, revenue retention, and customer satisfaction. Provide insights to leadership on trends and potential risks.

Cross-Functional Collaboration:

Partner with Account Management, Customer Success, and Finance teams to ensure seamless renewal processes and timely execution of contracts.

Onboarding & Training:

Work with the Adoption Services team to ensure customers are fully onboarded, maximizing the value they get from the product to increase the likelihood of renewal.




Qualifications.


2+ years of experience in customer success, account management, or renewals within a B2B SaaS environment. Proven track record of managing renewals and achieving high customer retention rates. Strong communication, negotiation, and interpersonal skills. Ability to work cross-functionally and collaborate with various teams (Account Management, Product, Support, Finance). Analytical mindset with the ability to interpret data and trends to inform decision-making. Familiarity with CRM software (e.g., Salesforce, HubSpot) and Success Solutions (e.g. Gainsight). Detail-oriented, organized, and able to handle multiple priorities in a fast-paced environment.




What You'll Love Working As A Rocketeer:

Everyone's an Owner:

Through our Employee Stock Option Plan (ESOP), each team member has a stake in our success. As we scale, your contributions directly shape our future - and you share in the rewards.

Growth, Longevity and Stability:

Benefit from insights and training from our leadership and founder, whose extensive experience in funding and scaling successful software companies creates a stable environment for your long-term career growth. Their proven track record fosters a culture of lasting success.

Annual Training & Development:

Every employee receives an annual budget for professional development, empowering you to advance your skills and career on your terms.

Hybrid Flexibility:

Enjoy a world-class office at our headquarters in downtown Vancouver, Toronto, and Montreal

Cutting-Edge Gear:

Whether in the office or at home, you'll be set up for success with top-of-the-line hardware.

Wellness at Work

: Our Vancouver office features a fitness facility, outdoor ping-pong tables

Comprehensive Benefits:

We've got you covered with an extensive benefits package with 100% medical and dental coverage fully employer-paid, RRSP matching after one year of employment, and even a monthly stipend to help offset the costs of the hybrid experience.

Flexible Time Off

: With our unlimited flex-time policy in addition to all accrued vacation allows you to take the time you need to recharge and thrive.




Dream jobs don't knock on your door every day.



ScalePad is not your typical software company. When we hire you, we aren't just offering you a job, but rather we are committing to investing in both you and your long-term career. You'll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.



We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank you for your interest. However, only successful applicants will be contacted.



At ScalePad, we believe in the power of Diversity, Equity, Inclusion, and Belonging (DEIB) to drive innovation, collaboration, and success. We are committed to fostering a workplace where every individual's unique experiences and perspectives are valued, and where employees from all backgrounds can thrive. Our dedication to DEIB is woven into the fabric of our culture, guiding our actions and decisions as we build a stronger and more inclusive future together.



Join us and be part of a team that celebrates differences, embraces fairness, and ensures that everyone has an equal opportunity to contribute and grow. Together, we're creating an environment where diverse voices are not only heard but also amplified, where everyone feels valued, and where we can all achieve our full potential.

Please no recruiters or phone calls.