Job Description

Full job descriptionPurpose driven company where YOU
can make a difference and grow your career Bring your exceptional customer service skills to this key role with Globe Life AO National, supporting customers across the market in Ontario.About Globe Life AO National
is a growing online sales force that specializes in providing the best insurance products to everyday working families. With a focus on life, accident, and supplemental health products, we prioritize people and offer mentorship and tools for success. Our company has experienced double-digit growth and maintains a competitive edge through the right products, strong union and community relations, and exceptional customer service. We operate across Canada, US, and New Zealand, offering full benefits, great pay, a flexible schedule, and opportunities for quick advancement.Your mission
As a Customer Experience Manager, you will manage a portfolio of enterprise customer accounts and provide customer support across our customer base. Youxe2x80x99ll serve as the primary contact for your Canadian enterprise customers, driving engagement, retention, revenue, and upselling opportunities. Your role will include customer relationship management and delivering exceptional customer support to ensure our customers make the most significant possible impact on children, families and union members
This position focuses on retention and revenue growth, with a commission structure for successfully uplifting and expanding customer value.Your role will look a bit like this:

• Account management, including establishing and nurturing client relationships, and encouraging usage of Globe Life AO National solutions
• Guiding new customers through onboarding, providing training and facilitating product adoption
• Providing support to customers and promptly resolving issues (or escalating)
• Identifying opportunities to grow customer use of Globe Life AO National solutions, striving to expand service offerings with existing customers and enhancing the value they receive from Globe Life AO National
• Proactively engaging with customers for renewal of service, including negotiation of services
• Advocating for customers; being their voice
• Proactively engaging and collaborating across the Globe Life AO National teams
• Promoting our products and services as our product continues to evolve
• Maintaining a high level of accuracy

What youxe2x80x99ll bring:
Youxe2x80x99ll be highly motivated in your work, bringing a natural curiosity and ability to engage with customers to build rapport. Youxe2x80x99ll love connecting in a meaningful way with customers, bringing our brand and values to life through every interaction. Technology will come easily to you, and youxe2x80x99ll have no trouble picking up new concepts and articulating these to your customers. You will also have:

• Proven experience in a customer-facing role; account management, or customer support
• A passion for delivering superior customer experience and making a positive impact
• Detail-oriented, organized, with the ability to deliver results under pressure
• Outstanding communication and people skills, with an ability to negotiate within existing relationships
• Ability to work independently
• A growth mindset with a drive towards adding to the success of the team
• Curiosity; you know which questions are the right ones to ask to engage deeply with customers
• Bilingual French and English would also be advantageous, but not essential

Working at Globe Life AO National
We strive to create a respectful, caring, safe and inclusive culture and are proud to be an equal opportunity employer. We love that we can celebrate different perspectives, this makes us a stronger team. We welcome people from diverse backgrounds to join us.
In joining our team youxe2x80x99ll enjoy:

• Remote role with daily office catch-ups
• $100K+ earning potential, and full benefits!
• Career development pathways
• Knowing your work is making a difference to children, families and union member across Canada
• Great work is rewarded!

We think youxe2x80x99ll like it here, a place where your own potential will be nurtured as you play an instrumental part in our customerxe2x80x99s experience and our growth in Canada
What next?
Wexe2x80x99ll be reviewing applications as we go, so apply today. Applications close as soon as we find the right candidates.
Note that wexe2x80x99re ideally looking for >>>>Powered by JazzHR

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