As a member of the Thermo Fisher Scientific team, you will carry out important work, such as assisting customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact! We will support you in achieving your career goals every step of the way.
How will you make an impact?
You will have the opportunity to support and handle customers’ inquiries, ultimately growing the success of our business. Our Customer Service Representatives provide outstanding customer service in a fast-paced environment, connecting with internal and external contacts via inbound and outbound phone calls, email and live chat.
As a remote Customer Service Representative, you will work from your home while holding yourself accountable for your success and proactively supporting our customers. Successful colleagues in this role are confident decision makers, enjoy problem solving and have technical proficiency. They love working within a virtual setting and have a passion for providing outstanding service to their customers.
The Customer Service Centre hours of operation are Monday to Friday, 7:30 a.m. to 7:00 p.m. Eastern Standard Time. This is a full-time opportunity working 37.5 hours a week with the possibility of occasional voluntary hours. This position is 100% remote. All required equipment will be provided.
What will you do?
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