Job Description

4Refuel is proud to be recognized for its commitment to safety and culture having been named Top Fleet Employer (2020, 2021, 2022), Canada's Safest Employers - Logistics & Supply Chain (2020, 2021) and certified as a Great Place to Work. As Canada's largest and most experienced mobile refueller, 4Refuel has dominated the direct-to-equipment market for over 25 years and ranks among the country's largest fuel buyers.The role of the Bilingual Customer Service Representative is to perform the responsibilities listed below in a positive and professional manner. You enjoy working with a team as well as independently.Shift available: Sun - Thurs 9:00am - 6:00pmAdditionally there will be a requirement to participate in a rotating on-call weekend coverage every 5 -6 weeks.This role will be remoteWhat you will do: Creating customer orders via inbound calls, outbound calls Analyze and find solutions to customer inquiries in a professional and proactive manner Resolve complex customer inquiries, issues and determine best possible solutions. Provide knowledgeable solutions to questions about products, services and availability. Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service. Ask probing questions to understand current and future needs Promoting products and services to existing customer base Support Operations, Finance and Sales on customer complex requests, invoice inquiries and scheduling needs Utilize multiple CRM software

• Availability to work on-call (via phone) on a rotating basis with other CSR's (approximately 1 weekend per month)

Perform other related duties as assignedSkills/Abilities Required:

• Must be Bilingual in French (Written & Spoken)
• Computer savvy
• You have the ability to multi-task in a fast-paced environment
• Strong interpersonal and communication skills
• Strong attention to detail
• Organized
• Must be self-motivated
• Strong knowledge of Canadian geography

Education Requirements:

• Minimum Grade 12 Diploma

Thank you for your interest in applying, only qualified applicants will be contacted.4Refuel welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the hiring process.Job Type: Full-timeAdditional pay:

• Bonus pay

Benefits:

• Dental care
• Employee assistance program
• Employee stock purchase plan
• Extended health care
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Work from home

Schedule:

• 8 hour shift

Language:

• French (required)