Job Description

We\xe2\x80\x99re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what\xe2\x80\x99s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You\xe2\x80\x99ll Be Doing

You\xe2\x80\x99ll be joining CIBC\xe2\x80\x99s Remote Access Services team. The team is accountable for Operational Support, Engineering and Service Ownership of CIBC\'s Remote Infrastructure. Services that the team is accountable for include Citrix Cloud and Citrix on-premise, Citrix Remote PC management and support, Windows 10/11 VDI IPU, Windows 11 Non-Persistent VDI OS layering and app repackaging, Citrix Agents currency and Endpoint agents: MS Defender, SCCM, Bit9, Citrix VDA.

The selected candidate will have experience configuring / deploying and supporting Citrix. You will be responsible for providing level 2 support and analysis of technical issues, service outages and questions for all Internal and External Citrix infrastructure services by maintaining, prioritizing and addressing with respective CIBC Technology groups and vendors. You will be responsible for maintaining the production infrastructure services and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including coordination of recovery efforts.

You will also provide consulting and support for other base and project related work. This role does have a 24 x 7 rotational On-call requirement.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. This is not a remote only role.

How You\xe2\x80\x99ll Succeed

• Production Support - Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Manage issue logs and ad-hoc requests. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.

• Partnership - Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and standards changes. Promote and support the concepts, products and services of the Remote Access Services teams.

• Projects Delivery - Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, analyze and support the development and implementation of new and/or revised policies, procedures and standards. Investigate, analyze and provide recommendations on issues and system outages. Provide consulting, solutioning and testing for select base and project intake work.

Who You Are

• You can demonstrate experience in: Core Citrix technology. You can apply and adopt standard practices and processes for generally-related operational activities.

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. You are able to build healthy working relationships and partnerships with clients, vendors and peers.

• You\'re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• You understand that success is in the details. You notice things that others don\'t. Your critical thinking skills help to inform your decision making. You can demonstrate experience and knowledge of approaches, tools, and techniques for anticipating, recognizing and resolving complex technical problems.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it\'s the right thing to do.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location Toronto-81 Bay, 14th Floor

Employment Type Regular

Weekly Hours 37.5

Skills Citrix VDI, Citrix Virtual Apps and Desktop, Citrix XenDesktop, Microsoft Azure, Microsoft Entra, Microsoft PowerShell, VMware vSphere

CIBC