Job Description

Registration/Booking Clerk, Endo Diabetes ClinicBC Childrenxe2x80x99s HospitalVancouver, BCWhat youxe2x80x99ll do

• Utilizing a computerized scheduling system schedules and books patient appointments and follow-up appointments which includes booking complex interdisciplinary appointments, adjusting arrangements in accordance with patient and departmental requirements and notifying both patient and clinician, ensuring that appropriate date, time, and location are provided to patient, and placing appointment reminder calls to patients/families.
• Receive and register patients within a computerized scheduling system upon arrival. Ensure patient demographics and appropriate information is complete and accurate and follows up with appropriate parties as necessary. Advise appropriate professional that the patient has arrived.
• Perform referral functions including duties such as gathering additional/missing information, performing data entry, and receiving and processing related paperwork. Schedule new referrals based on established criteria and works with physicians, clinic nurses and other allied health professionals to appropriately schedule referrals based on clinical indicators.
• Perform receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining patient files as necessary, greeting patients and families, printing daily and/or monthly schedules, and forwarding problems and complex queries to appropriate personnel.
• Assemble and maintain client charts by utilizing appropriate forms and layout in accordance with established procedures and filing documentation. Telephone physiciansxe2x80x99 offices or hospitals to request client information/documentation to ensure accuracy of records and charts.
• Maintain a variety of records by performing duties such as data entry, collating information, maintaining log sheets and patient statistics on items such as client/patient attendance, treatment types, client/patient or treatment cancellations, and waitlist information. Follow up with appropriate team members as necessary.
• Type and distribute a variety of material such as correspondence, reports, notices, agendas, notes/minutes of meetings and spreadsheets by utilizing various computerized word processing and spreadsheet software packages, creating files, and editing material for stylistic consistency and grammar as required.

What you bringQualifications

• Grade 12, plus two (2) yearsxe2x80x99 recent experience, or an equivalent combination of education, training, and experience.

Skills & Knowledge

• Ability to keyboard 45 w.p.m.
• Knowledge of medical terminology.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to organize work.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.Commitment to develop knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents xe2x80x93 including Truth & Reconciliation Commissionxe2x80x99s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study xe2x80x93 and how they intersect across the health care system.

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bringEvery PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. Thatxe2x80x99s why wexe2x80x99re focused on your care too xe2x80x93 offering health, wellness, development programs to support you xe2x80x93 at work and at home.

• Join one of BCxe2x80x99s largest employers with province-wide programs, services and operations xe2x80x93 offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our Sanxe2x80x99yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Wage: $27.10/hour
Location: 4500 Oak Street, Vancouver BC, V6H 2N9
Hours of Work: Monday xe2x80x93 Friday; 800-1600Requisition # 176951E** Please note: Support for nomination with the BC Provincial Nominee Program is not a guarantee or an employee benefit upon receiving a full time job offer with PHSA**What we do(BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.BCCH is part of the Provincial Health Services Authority (PHSA).The Provincial Health Services Authority ( ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people xe2x80x93 Be compassionate xe2x80x93 Dare to innovate xe2x80x93 Cultivate partnerships xe2x80x93 Serve with purpose.Learn more about PHSA and our programs:PHSA and BCCH is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.One of PHSAxe2x80x99s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at .Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commissionxe2x80x99s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.ATTN: PHSA Employees:To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile atPlease note the internal job posting will no longer be accessible after the expiry date of December 19, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday xe2x80x93 Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.Labor Agreement Facilities Subsector
Requisition # 176951E-2427292
Work Site 4500 Oak Street, Vancouver BC, V6H 2N9
Job Type Regular, Full-Time
Salary/Rate $27.10 / Hour
FTE 1.00
Hours of Work 0800-1600
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 10-Jan-2025

Provincial Health Services Authority