Job Description

The Company Established in 1997, ILAC is a leading provider of international education and comprises four distinct divisions. Our offerings range from Language training, University Pathways, Higher Education offering Vocational and Public Private Partnerships programs, and Language Testing Centre. Located in Toronto and Vancouver, our mission is to provide the highest quality service, support and opportunities to our students and employees.
Overview of the Role & Team Reporting to the Registrar, the Registration Officer (RO) is responsible for providing extensive customer service support to applicants, students, faculty and staff. Clients are to receive support via in-person, email and phone. The Registration Officer supports and delivers a wide variety of services relating to admissions, registration, records, fees/payments. The (RO) is the first point of contact in the Office of the Registrar and works in a fast-paced/high volume and time sensitive environment. The position involves cooperative work across all departments within the organization.
Responsibilities and Duties

• Establishes a positive first point of contact experience for ILAC HE clients.
• Provides the public and students with current and accurate information on ILAC HE programs, services, and events across all campuses.
• Provides front-line, in-person, professional customer service to applicants, students, staff, coordinators, and faculty on behalf of the Office of the Registrar.
• Investigates complex student situations related to registration and admissions and provides current and accurate information to support a seamless experience.
• Examines and trouble-shoots student record anomalies regarding admission, registration, graduation, fees, etc.
• Maintains the highest standards in regards to confidentially, enforcing FIPPA standards and acts accordingly in response to any issues.
• Guides and assists students with processes such as block registration, demonstrates systems, and verifies that students are using them correctly.
• Provides cross-functional backup/support to the Admissions team as required to meet deadlines and to enhance service. This may include such things as assisting with withdrawals, and deferrals.
• Supports all out-going call (phone) campaigns to prospects, applicants, and current students for various things like reminders to register and notices around important deadlines.
• Answers and monitors the Registrar email account (registrar@) and provides information/redirects as required.
• Maintains the accuracy and integrity of student records, both for ILAC HE internal purposes and for external compliance purposes.
• Maintains positive and constructive relations with colleagues across the ILAC HE matrix.
• Maintains excellent knowledge of the ILAC HE software processes and databases.
• Supports in the orientation sessions for the new students.
• Other duties as required.

Requirements

• Excellent command of the English language
• A minimum two-year diploma in such areas as Office or Business Administration, Business or a related field.
• 2 + years of client services experience, preferably in the international education sector
• Show a commitment to providing an extremely high level of customer service internally and externally
• Enthusiastic, energetic and excellent communication, presentation and interpersonal skills
• Excellent organizational skills and the ability to meet deadlines
• Experience of working with international students

Apply Now! We are accepting applications immediately! All candidates must be eligible to work in Canada. All ILAC employees are expected to be vaccinated in accordance with the ILAC\xe2\x80\x99s COVID-19 Vaccination Policy. We thank all candidates who are interested in applying for the position, kindly note, only shortlisted candidates will be contacted. ILAC is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility to Ontarians with Disabilities Act. If contacted, please advise should you require accommodation during the hiring process. #ILACH