Job Description

Overview

Are you a detail-oriented person who is able to make decisions based on a thorough analysis of facts and policies? Do you enjoy working with clients and in a team environment?

We're looking for individuals who excel at decision making and communicating complex law and policy, to join our team of registration officers in the Assessments department. The Assessments department at WorkSafeBC is responsible for helping employers register for our no-fault insurance systems and maintaining their accounts. Our insurance registration officers are responsible for adjudicating firms applying for workers' compensation insurance.

This position is part of our hybrid work model, enjoy the flexibility of working primarily from home. We offer a competitive starting hourly rate of $29.12, along with comprehensive benefits, career planning, leadership development and tuition reimbursement programs, and policies and programs that support a healthy lifestyle.

We will be reviewing resumes daily, be sure to apply early for a training class scheduled to start in January 2023!

What you'll do

As a registration officer you will:

• Adjudicate and manage a high volume of insurance registration applications, ensuring all law and policy requirements are met
• Respond to questions from firms applying for insurance
• Initiate contact and/or respond to clients in sometimes difficult situations while displaying a tactful, empathetic, respectful, and courteous manner
• Support other areas of the Board by providing information about a firm's registration status

Is this a good fit for you?

We're looking for people who can:

• Professionally and efficiently solicit and analyze information as it relates to a particular industry or a specific situation, to determine whether or not a particular firm is required, allowed, or voluntarily permitted to register with us for insurance coverage
• Make timely, independent decisions by applying law and policy to process applications for registration, categorize firms to assign insurance rates, set effective dates of coverage, and, if applicable, reject registration requests verbally and in writing
• Accurately record, explain, and defend information orally and in writing
• Provide outstanding customer service

Your experience and educational background:

• A minimum of grade 12, however, a post-secondary diploma or degree is preferred
• A minimum of two years of decision making experience where you independently analyzed facts and evidence and applied Acts, policies, and procedures
• Ability to perform mathematical calculations

Please send any additional application materials via email to by 4:30 p.m. on the closing date of the competition

You will be required to successfully meet WorkSafeBC's requirements with regards to a criminal record clearance.

If you require an accommodation in the assessment process, please email (SM) at the time you submit your application.

Who are we?

At WorkSafeBC, we're dedicated to promoting safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries and diseases occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers compensation system for today and future generations. We're honoured to serve the 2.4 million workers and 245,000 registered employers in our province.

As part of our mandate, we have introduced an interim mandatory employee policy intended to prevent the transmission of COVID-19 and protect the health and safety of our employees, clients, and the public.

Effective November 1, 2021, WorkSafeBC will require all employees who interact in person with employers, workers, members of the public, or other WorkSafeBC staff to be fully vaccinated against COVID-19. In implementing the policy, WorkSafeBC will consider its obligations to accommodate those staff who are unable to be vaccinated.

We recognize that our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences, and which reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. We encourage all qualified applicants to apply.

What's it like to work at WorkSafeBC?

It's challenging, stimulating and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.

Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary of $29.12, your total compensation package includes vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. As a member of our team, you'll have access to services and benefits that can help you get the most out of work -- and life. Learn more about .

WorkSafeBC is an inclusive and accessible employer committed to employment equity objectives and invites applications from all qualified individuals. Only those under consideration will be contacted. If you're unsuccessful, please accept our appreciation for your interest.

This position is restricted to those legally entitled to work in Canada.

Thank you, in advance, for applying.