Job Description

Date: May 26, 2023
Competition: #23-45A

APPLICATIONS ARE INVITED FOR THE FOLLOWING FULL-TIME REGULAR POSITION

Position: Registration Officer (#1000239) Division: Student Affairs Reporting To: Associate Register, Student Affairs Justice Institute of British Columbia: The Justice Institute of British Columbia (JIBC) is a public, post-secondary institution that provides education and training
to those who\xe2\x80\x99ll be there to support British Columbians and others around the world, when a life is at stake or when
health, safety or property is in jeopardy. Work for JIBC and be a part of the big picture \xe2\x80\x93 supporting justice and public
safety professionals at all stages of their careers in fields including law enforcement, firefighting, paramedicine, security
and emergency management.

As a JIBC employee you\xe2\x80\x99ll play a role in our educational programming, which also includes complementary and related
areas of study \xe2\x80\x93 from conflict resolution, mediation, leadership and counselling, to cybersecurity, business intelligence,
and tactical criminal analysis \xe2\x80\x93 as well as applied research in the justice and public safety fields. Join our team and help
us prepare JIBC graduates to contribute to safer communities and a more just society.


Position Summary:
The primary role of the Registration Officer is to respond to student enquiries including, answering broad registration
questions, processing registration payments and refunds, producing transcripts and parchments, creating student
records, and maintaining the integrity of Colleague. The Registration Officer may also provide Tier 1 non-technical
support to students enrolled in on-line courses. This position also issues receipts and official transcripts and assists with
in-person registrations. Primary Responsibilities:

• Provide information on a variety of tuition-based classes and programs to students, the public, external/internal

clients by phone, fax, email, correspondence, and in person;

• Provide full scale registration services, including registrations, transfers, and withdrawals;

• Process credit card payments and refunds through Colleague;

• Provide Tier 1 non-technical support to students using web-based tools and applications;

• Process cancelled classes and attend to waitlist;

• Liaise with internal staff regarding course information and student inquiries;

• Maintain student and organization records and files; retrieve information from the old student record database;

• Respond to student tax receipt inquiries and issue replacement student tax receipts;