Job Description

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Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients\' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

Job Summary: Under the general supervision of the Regional Director of Operations the Regional Manager performs a variety of management tasks with emphasis on customer satisfaction and quality service delivery.

Key Responsibilities:

Functioning as a core member of the Operations team the Regional Manager must be able to:

• Carry out structured site visits to inspect and ensure that specifications are met, and customer expectations are positively managed
• Respond quickly and efficiently to all clients concerns and requests
• Coordinate with clients, management, contractors, and employees to complete all necessary reports, inspections, and client requests
• Plan, organize and manage day to day operations
• Manage/track inventory and equipment
• Coordinate and execute event requests made by facility\'s managers
• Be responsible for sourcing, training, and orienting of new employees
• Always demonstrate the values of the company and lead by example
• Ensure that all service providers are compliant with company quality, security and safety mandates and workers are cleared through all security protocols
• Review daily site evaluations/audits to ensure safety, security and service standards are being met
• Create action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility\'s issues efficiently
• Prepare and Maintain service schedules according to client needs
• Monitor and manage staff absence and turnover ensuring flexible cover arrangements within short notice
• Co-ordinate activities with other departments
• Communicate with operations Managers from various facilities
• Monitor employee performance and apply progressive discipline as needed
• Operate within the labour cost budget on a site-by-site basis
• Implement approved operational policies and procedures
• Generate new account leads, respond to sales enquiries
• Protect company and client assets from misuse and damage
• Address and report any safety or security issues to the director of Operations
• Handle and assist with emergency procedures accordingly and as required
• Perform other duties as assigned

Job Requirements:

• 3+ years of Management experience in operations of a Service-related field
• Valid driver\'s license and own vehicle
• Excellent communication and strong interpersonal skills
• Fluency in both written and oral English a must, Bilingual skills preferred
• Must be organized and able to interpret and execute account specifications as well as agreements, budgets, and duty lists
• Strong computer skills and excellent knowledge of Microsoft Office Software
• Excellent time management skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
• Familiarity with cleaning/battery operated equipment
• Ability to work independently and as part of a team
• Effective attention to detail and a high degree of accuracy
• Must be able to handle confidential information in an ethical and professional manner

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to sit, stand, walk and talk or hear. The employee is required to use hands and fingers to handle and operate objects, equipment, tools, and controls; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 15 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed primarily in an office setting. Driving is required and being in a vehicle for long hours sometimes. The noise level in the work environment varies from site to site but averages at moderate.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds . We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS