Job Description

Description :

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our Technology - Operations team as a Manager, Regional Technology. This diverse team of tech-savvy problem solvers embraces digital transformation and the possibilities technology brings to the future of our industry. As a trusted advisor, you\xe2\x80\x99ll support, utilize and maintain MNP\xe2\x80\x99s technology to ensure smooth IT operations, enabling team members to work efficiently and effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

• Team Member Management

• Lead and performance coach a team of IT Coordinators who provide front line technology support to teams across the country
• Identify, assess, promote and mentor key managers and team members
• Oversee resource planning to ensure proper resources and team members are available to meet workload requirements
• Participate in the evaluation and implementation of desktop system including hardware, software and peripherals
• Work with the Server/Storage/Network teams to help deploy, maintain, upgrade and support IT systems, including telecommunications, servers and networks
• Supplier Relationship Management

• Maintain a broad understanding of the IT environment and how the firm sources, deploys and manages external vendors
• Carry out benchmarking and make use of supplier performance data to ensure that supplier performance is properly monitored and regularly reviewed
• Business Relationship Management

• Advocate a strong working relationship amongst regionally dispersed teams based on shared best practices and strategies
• Work with stakeholders to define business and systems requirements for new technology implementations
• Work closely with regional leaders to identify and implement technology solutions and business process improvements across the firm
• Ensure policies and procedures are followed throughout the organization
• Technology Solutions Management

• Evaluate new system software, review updates and identify issues that merit action
• Monitor the effectiveness of installations and ensure that appropriate recommendations for change are made
• Investigate and coordinate the resolution of service issues
• Ensure that operational documentation for system software is fit for purpose and current
• Identify new opportunities for continuous service delivery improvements or projects

Skills and Experience

• Experience managing an IT service support team
• General knowledge of all aspects of enterprise IT systems, infrastructure and operations
• Technical knowledge of IT concepts, principles, infrastructure, systems, hardware platforms, configuration, applications, networks and telecommunications
• Understanding of IT trends and developments to ensure optimum systems infrastructure and performance
• Proven experience successfully overseeing IT operations and projects
• Ability to interact professionally with a diverse group of Partners, managers, team members, vendors and clients
• Knowledge of service delivery frameworks
• Flexibility and willingness to travel when required

MyRewards@MNP

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible \xe2\x80\x98Dress For Your Day\xe2\x80\x99 environment, firm sponsored social events and more!

Diversity@MNP

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!

#LI-Hybrid

MNP