Job Description

Job Type: Full Time
Function: Human Resources
Address: 160 Bloor Street East, 11th Floor, Toronto, ON
Working Model: Hybrid
Belong to Something Beautiful
At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Ready for a career glow-up? As Regional HR Manager, Contract, you'll be providing overarching support and direction to Sephora Stores and Field Leadership on all aspects of Human Resources. The work you do will impact beauty, as your well-versed knowledge in provincial labor laws and practices helps you support multiple provinces within the region. You'll also be instrumental in elevating Field Leadership's capabilities in HR practices, coaching them to skillfully manage the talent demands of their districts or stores. You'll be part of a team that's united in beauty, supported by those who are equally as passionate about talent retention, employee relations, policy interpretation, health & safety, and performance management. Furthermore, you will collaborate closely with the Regional Director to define and identify market-based HR strategies that align with field objectives.
What You'll Do:
Overall

• Implement people strategies related to the Employee Journey that align to the field business initiatives; understand and learn the broader business/company goals and translate those into the HR vision
• Establish consistent HR best practices across all stores
• Find opportunities to improve current processes and practices and lead change
• Ensure alignment and consistent execution of HR initiatives and support the cascade and roll out of major HR programs
• Coach field managers on how to efficiently and effectively manage their time while navigating HR-related matters
• Provide consistent communication to the HR Director, Retail Canada regarding all employee relations issues
• Travel - tour stores in specific market proactively (2-3 times/week) and on demand as well as visits 2/year for each remote market

Employee Relations

• Guide, train, and direct your teams on the interpretation and execution of policies and processes to maintain compliance and a positive employee experience
• Ensure legal compliance with applicable provincial Employment Standards legislation and Human Rights
• Investigate and resolve all employee relations complaints and concerns in accordance with company guidelines and open-door policy
• Support Loss Prevention investigations with appropriate HR advice, documentation and counsel
• Diagnose performance concerns and opportunities, identifying root causes and offering effective and well-rounded solutions
• Create and implement proactive employee relations strategies

Health and Safety Program

• Support and reinforce Occupational H&S Regulations and guidelines
• Ensure stores consistently adhere to corporate H&S program and all relevant guidelines, including required trainings and monthly H&S joint committee meetings
• Liaise with store leaders and Assistant HR Manager on workers' compensation claims management and return-to-work programs.
• HR Critical Metrics
• Consistently build and review HR metrics platforms which align to sustainable field initiatives and objectives.
• Focus on building integrity of key data based on strategic insight and the needs of the differing markets and region.

Employee Engagement

• Support Sephora's leadership planning process, coordinating and participating in leadership planning meetings and ensure development plans are created and completed an ongoing basis.
• Build and support a culture that is focused on engagement as a foundation of store routines
• Lead the engagement action planning process and support leaders in delivering effective and meaningful action plans
• Own the annual performance appraisal process for both salaried and hourly employees, ensuring content is accurately cascaded and proactively rolled up in a timely manner
• Partner with Total Rewards on all aspects of performance appraisal and merit increase process, from pre-validations to audits
• Coach and train field leadership and elevate field management teams' proficiency in various aspects of HR including discipline, performance management, and employee relations
• Support HR onboarding for District Managers and Store Leadership
• Conduct regular HR reviews

What You'll Bring:

• You have 3-5 years of HR retail leadership experience
• University or College degree in Human Resources Management
• Strong grasp of Canadian Employment Law and sound HR judgment
• You are a constant role model for Sephora's inclusive and values driven culture
• You have excellent verbal and written communication and presentation skills
• You are adaptable, a team player, and able to lead and influence others
• You have strong organization and time-management skills
• You are a problem solver with an analytical mindset
• You thrive in a fast-paced environment and enjoy managing through ambiguity, acting as a strong change management agent
• You can travel to our stores as required
• Fluently bilingual in French and English (written and spoken) is considered an asset due to potential oversight within the Quebec market

#FSCHIRING
What You'll Get:

• Caring Community. You'll collaborate with teammates who are equally passionate about innovating, doing the right things, and driving the industry forward - together, united in beauty.
• Fulfilling Path. Your career glow-up starts here with access to opportunities that will challenge, stretch, and develop your skills. You'll have access to the global community of luxury group LVMH (Louis Vuitton Moet Hennessy) for endless career opportunities.
• Meaningful Work. As you make an impact on beauty, you'll feel and see the positive change (consumer, industry, and social) your individual voice is a part of.

Rewards as Unique as You Are:
Eligibility requirements apply to certain benefits and may vary depending on job classification and length of employment.

• Wealth. We offer a comprehensive compensation package, including competitive salary, bonus potential, RRSP matching.
• Health. Choose a healthcare plan to fit you and your family's needs with medical, dental, vision, life, and disability coverage. Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being.
• Balance. You'll be trusted to find the perfect blend of work/life balance that actually works for you with a hybrid work schedule, vacation and flex days, and maternity/paternity leave.
• Growth. A career glow-up is built into every role, with access to training and development, as well as tuition reimbursement.
• Perks. Think you've tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for gratis, and flash sale discounts on LVMH brands.
• Support. Tap into volunteer and donation matching, Employee Assistance Program, and free mental health resources with 24/7 access to Dialogue.

Join us and Belong to Something Beautiful.
Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

Skills Required