Job Description

At Phantom, making life better is our mission; for our customers and our employees. We're driven by our vision and values - it's what sets us apart as a corporation - and what makes Phantom Screens a special place to work. Since our beginning, in 1992, Phantom has excelled, expanded, and stayed laser-focused on our passion: making and installing the highest-quality retractable screens on the market. Now we're the top-selling retractable screen, and our products are international.



POSITION PROFILE

Summary:

Reporting to the Chief Executive Officer, the Regional Distribution Manager manages the sales, marketing, and operational functions of a specific region, collaborating with the CEO in the development and execution of strategic sales and marketing plans; creating and maintaining corporately approved annual budgets; managing all sales and marketing activities such as the generation of sales leads, dealer development, and product marketing; creating and presenting sales projections, and management of Lower Mainland employees. Other responsibilities include inventory management, liaising with the Finance team as well as assuming responsibility for all financial accounting activities (including the supervision of AR/AP administration and all banking); overseeing the creation/coordination of installation schedules; product installation; processing customer orders and ensuring customer service at the highest level. The incumbent demonstrates superior communication skills and as a key member of the Phantom Lower Mainland branch is expected to consistently demonstrate, and encourage in others, the organization's core corporate values.

Our Corporate Values:

At Phantom Screens we value all of our employees. We are committed to providing a safe, harmonious, and respectful work environment and all employees are required to help us achieve this by practicing our core values.



To Speak the Truth To Pursue Excellence To Serve Each Other To Practice Stewardship

Reporting Relationships:

This position reports to the Chief Executive Officer (CEO).

Positions reporting to the General Manager are:

Customer Experience Assistant Bookkeeper and Customer Experience Assistant Warehouse Assistant Operations Manager Marketing Coordinator Door and Window Sales Representative Customer Experience Manager temporary contractors on an as-needed basis.

Position Responsibilities:

(include but are not limited to the following)

In conjunction with the CEO, develop strategic sales and marketing strategies in order to gain new business and promote growth in existing channels. Assist in the development of the branch operations annual budget and assume responsibility for branch profit and loss. Develop and maintain professional relationships with all business contacts, in particular with customers and dealer development. Oversee branch office daily operations, including quality assurance, inventory account management, and the coordination/scheduling of installations. Oversee branch administrative activities such as all financial accounting, AR/AP and banking. Manage all marketing activities with the support of the Marketing Services Department, including lead generation, advertising, promotions and pricing. Develop and manage all sales channel activities. Ensure branch is appropriately staffed, liaising with Employee Experience for support on the recruitment process. Develop and coach branch staff; identify training needs and evaluating performance. Identify issues and concerns arising from team activities and work with Employee Experience to resolve or initiate appropriate performance management. Maintain appropriate relationship/membership with related groups and associations to foster ideas and opportunities for capturing branch sales opportunities. Adhere to Phantom's distributor service standards to set an example of excellence to other distributorships. Maintain ongoing communication with the CEO and the Business Development Specialist representing the Lower Mainland. Maintain a current knowledge of the position and participate in job-related training programs or associated personal development initiatives as required. As a key member of the Leadership Team, the GM will demonstrate effective leadership, stimulating team members to aspire to new levels of excellence and executive maturity. Be a Phantom brand ambassador with strong community connections and encourage contribution opportunities between the company and communities we engage with Perform all other duties as assigned.

Position Requirements:

Superior leadership qualities; able to mentor/encourage/motivate and develop team enthusiasm, promptly identifying and addressing performance and/or other issues. A confident self-starter with a cheerful yet professional disposition; a positive and upbeat personality and a genuine desire to provide customer service at the highest level. Superior communication and interpersonal skills, developing/maintaining positive relationships with a variety of internal and external contacts at all levels. Excellent customer service skills combined with the ability to create a customer focused environment. A can-do attitude with a keen understanding of team dynamics and the accomplishment of team goals and objectives. The ability to work independently as required, applying sound judgement in ambiguous situations. An aptitude for time-management; the ability to multi-task, remaining calm and focused in an environment subject to constant interruptions. Able to identify trends and create/implement effective sales and marketing strategies. A keen understanding of the need to maintain confidentiality when coming into contact with sensitive information and the ability to use an appropriate level of discretion.

Academic Qualifications and Work Experience:

Minimum 2 years of post-secondary education in a business administration or sales and marketing discipline. A thorough knowledge of the retractable screen industry including specific product and installation knowledge. Strong business acumen with demonstrated business management skills obtained through previous branch or direct business experience. 10 years of direct sales experience, with a minimum of 5 years in a management/leadership role. An equivalent combination of education and experience may be considered.



So, if you meet the requirements and qualifications posted above, we'd love to hear from you.



If you require additional assistance with your application, please contact hr@phantomscreens.com