Job Description

The Company

At Gateway Mechanical, we're focused on providing the best possible customer service in safe, effective, and innovative ways.


Founded in 1968, Gateway Mechanical is a privately owned company that has established itself as a leader in the commercial and industrial refrigeration, heating, and air conditioning industry (HVACR). Attending to 40,000+ service calls per year, Gateway is the largest HVAC-R service provider in Western Canada. Our model is comprised of local branch teams with fully qualified personnel representing HVAC-R plumbing/gas fitting, sheet metal, and electrical trades. These teams are supported by centers of excellence including professional engineers and project managers which ensures Gateway's full technical capability is available for every project and service call.

The Position

The Refrigeration Foreman is responsible for leading a team of mechanical tradespersons through coaching and mentoring, and ensuring that excellence in customer service and quality workmanship is delivered without exception on repair, maintenance, installation, and construction jobs.

Key Responsibilities

Operational Excellence:

Stay abreast of current developments and trends in all relevant technical knowledge areas; Study competitor activities; Inspire the team to meet, or exceed, customer expectations; Ensure field staff have the appropriate tools and skills needed for success; Provide technical direction to field technicians and identify training gaps; Ensure assigned group stays within time and budget requirements; On-call support & scheduling Use of analytics to assist Customer Service Representatives and Technicians with Work Order lifecycle; Support Customer Service Representatives on customer priorities and advise the best technician suited for the job as required; Respond to customer callbacks and providing assistance on technically complex situations; Daily check-in communication with direct reports; Review and advise on aging work orders; Pro-actively communicating with customers to resolve any concerns that may arise; Approve payroll timesheets and tool lists for direct reports; Manage vacation schedules to ensure proper coverage; Ensure best-in-class customer and quality service; Perform site safety and vehicle inspections.

Health, Wellness, Safety & Environment:

Champion Gateway's Safety Culture; Actively participate to help ensure that Gateway successfully passes COR audits; Act as an example through diligent practice of all HSE regulations; Actively participate in HSE meetings; Set a personal example to promote a safe work environment & ensures that sound environmental practices are followed; Demonstrate environmental considerations with a view at reducing the impact of operations; Promote & protect conservation & biodiversity wherever possible Ensure all HSE-related training and documentation is reviewed, understood, and signed off on by direct reports in a timely manner.

Human Resources:

Act as a coach and mentor by providing training and advice when needed by a member of the team; Escalate performance management issues to the General Foreman or Branch Manager; Ensure all required documentation is fully completed such as FLHA's, Time Sheets, and personal notes of interactions with customers and direct reports; Assist the Foreman in assessing technician competency levels and recommend Review and approve time-off requests for direct reports; Assist in ensuring proper onboarding and orientation of new technicians; Work hard to ensure your team is engaged and motivated; Maintain a positive tone within the team and work cooperatively through personal behavior, work contribution and the sharing of expertise and knowledge; and Act as an ambassador for Gateway Mechanical Services in all dealings with the public, management, and team members. Other required duties may be assigned that fall within the parameters of the primary responsibility of the position.

Minimum Requirements / Certifications

Refrigeration Journeyman Technician Certification; Must Have*
5 years experience working as a Refrigeration Journeyman; Must Have*
Ability to learn new technology platforms quickly; Intermediate knowledge of Microsoft 365.

Physical Work Conditions

Field setting position; Willingness to travel to establish and maintain relationships with customers; * Willingness to travel to customer sites.