Job Description

Job Summary

Our Recruiter position is critical to the success of our rapidly growing Contact Center business; with a Work at Home Agent model that provide a vast landscape of budding talent available to join our team – it is a winning combination to ensure your success! At Skybridge Americas, our great people are our business, and we believe there is a right job for every person to achieve success. Join us in our vision.

Primary Duties & Responsibilities

• 
  Sources, recruits, and hires primarily nonexempt customer service agent positions in a very high-volume and demanding environment.
• Develop and execute highly effective sourcing strategy related to hiring goals and requirements
• Maintain applicant and candidate experience in alignment with the policy and practice of Skybridge Americas, ensuring a positive experience for all interested applicants.

• Builds strong internal business partners with hiring managers to achieve staffing goals while ensuring applicants meet qualifications.
• Execute contact center work at home sourcing, interviewing, and selection strategy throughout the US and Canada; assist the Talent Acquisition Team in executing new programs, systems, and practices
• Manage and utilize application assessment and background check tools in alignment with job requirements and ensuring "right fit" / "right job" aligned with job expectations
• Works in collaboration with the hiring teams and leadership in developing and executing a sourcing strategy to meet recruitment goals and objectives
• Sources and identifies candidates through referrals, networking, job postings, resume searches and reviewing applications.

• Develops sourcing contacts and maintains relationships with colleges, technical schools, alumni groups, military organizations, diversity groups and other public organizations to find and attract applicants.
• Manages candidate life cycle through on boarding and offer process; see candidates through to start date
• Monitors job openings for internal candidates and ensures internal transfer processes and procedures are followed.
• Utilizes behavioral interviewing techniques to accurately screen and assess candidates, utilizing compliant Interviewing Guides in alignment with local recruitment best practices and law
• Follows up on candidate interviews with hiring manager and obtains feedback on candidate quality.

• Works collaboratively in the on boarding and background check process
• Manages and maintains ATS to ensure up to date analytics and candidates have a positive experience with the application, interviewing, and candidate process
• Generates and sends offer materials and pre-employment process in collaboration with Human Resource Generalist
• Responsible for timely identification of assessing hiring issues and providing resolution to management
• Accurately reports on status of filling positions, identifies hiring barriers, implements plan to resolve, escalates issues not resolved timely and is responsible for staffing goals.

• May provide training and coaching to hiring managers in appropriate interviewing techniques, applicant selection and company hiring processes and procedures.
• Performs other duties as required.

Duties and responsibilities may be added, deleted, or changed to meet the needs of the organization.

Required Qualifications

• 
  Minimum of 2+ years in high volume recruitment; contact center recruitment preferred
• Proficient in Microsoft Office – Excel is a must
• Experience with ATS management and maintenance
• Excellent judgment in a complex, fast paced, high volume environment
• Excellent professional communication skills (both verbal and written).

• Strong problem solving and analytical skills.
• Attention to detail with the ability to identify problem areas proactively.
• Excellent organizational and time management skills.
• High level of integrity with the ability to keep confidential information secure.
• Customer service orientation with the ability to relate to all levels of staff