Job Description

WHO WE ARE

Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre's work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Are you a

Social Work Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre's work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we.

Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an individual wanting to join our

Hope Terrace

team. Are you ready to be a

Recovery Oriented Case Manager

and make an impact in our community?

Job Purpose

Under the direction of the Manager/OT the Recovery Oriented Case Manager is responsible for encouraging residents with FASD at the Hope Terrace House to build daily living skills, increase independence in community living, maintain sobriety, participate in recovery oriented activities and develop a network of sober supports. The Recovery Oriented Case Manager participates in group activities and models effective group participation and recovery oriented perspective for residents with FASD. Helps residents identify and access needed resources and community supports.

The Recovery Oriented Case Manager will identify and respond to the psychosocial needs of their clients within a trauma-informed, client-centred framework. The successful candidate will be expected to build rapport with clients and perform assessments of clients' psychosocial requirements. They will collect, sort and maintain up-to-date information on services available, and assists residents to access these services.

This position requires successful working relationships with residents that support their ability to reach their full potential.

This position will influence and celebrate positive outcomes with residents and will work with the Hope Terrace front line staff, care team and community stakeholders to mitigate problems and obstacles that threaten to undermine residents' wellbeing. Keeping clear and accurate files and records is essential.

Duties and Responsibilities

Program Delivery

Implement an individual care plan for each resident in collaboration with the assessments and planning laid out by the OT

Provide ongoing supportive case management

Perform safety checks

Skill teaching to residents to develop life management habits and strengths

Initiate and complete ongoing assessments, referrals and advocacy for individuals who are the Hope Terrace House program.

Identify opportunities to assess and enhance participants readiness to make positive changes and increase self-reliance related to their mental health and daily living skills

Develop and deliver group programming with an intention to strengthen daily living skills and reduce isolation and loneliness.

Work with OT/Manager and fellow front-line staff to see that client care goals are being met

Co-ordinate with outside supports including physicians, agency workers, AHS staff, home care workers and Hope Terrace Supportive Housing

In collaboration with Manager/OT, identify and utilize outreach stabilization activities that include assisting clients in making connections to community agencies, physicians and social services and facilitating appropriate involvement in post crisis treatment services.

In collaboration with Manager/OT identify the opportunities for creating community partnerships to provide group programming in areas such as health and cultural connections.

Lead one-on-one and group sessions focussed on sobriety (dependent on house composition)

Participate in ongoing learning and training opportunities as identified on a yearly performance review

Update and maintain information on partner programs/agencies

Attend case conferences and interagency meeting in the community

Facilitates referrals for the residents to outside programs as needed (AISH, ID clinics, homecare, PDD, etc.)

Participate in shift exchange meetings

Provides emotional and psychological support when needed to residents

Occasional transportation and warm hand off clients to medical, wellness and recovery appointments

Update and maintain current resident information on Orbit and other data management systems

Interact with residents in a non-judgmental way, using de-escalation and rapport building techniques

Provides necessary support in crises and emergencies

Participate in team efforts to maintain a healthy physical environment for all residents

Any other tasks assigned by the Program Manager/OT

General and Administrative

Maintain accurate written case file notes, computer records, update program databases, program information, data tracking and critical incident reports within established time standards.

Provide latest program information and updated statistics as required.

Maintain and submit accurate mileage and expense logs for reimbursement.

Participate in probationary and annual performance reviews.

Attend scheduled staff, supervision and Care Team meetings

Complete WCB forms as required.

Qualifications

Education and Experience

The successful candidate will have a minimum of a degree or diploma in a Human Services field with 2-3 years of direct experience working with the vulnerable population.

Preference will be given to candidates who have an active RSW license in Alberta and are in good standing with their licensing body.

Direct experience working with individuals living with FASD considered an asset.

Knowledge, Skills and Abilities

Certified Recovery Support Worker (or equivalent training), or willing to obtain certification within six months of hire is strongly preferred. Demonstrated experience in peer support, social service delivery, or related fields. Lived experience with recovery is an asset Strong written and verbal communication and interpersonal skills. Solution focussed with good time management, strong organizational, problem-solving and advocacy skills. Good working knowledge of Microsoft Word and Excel programs. Familiar with issues of poverty, homelessness and Edmonton's urban core. Familiar working with high-risk populations and have an understanding of Indigenous cultures, history, and current issues. Demonstrated ability to provide individual and group support programming and services; as well as workshop development and facilitation. Knowledge of available community resources and the ability to navigate service systems CPR and First Aid certification a plus

Conditions of Work

Operation of personal vehicle with required insurance

Hours of work: 7am - 5pm, 4 days on, 4 days off

This is an onsite position based in Edmonton, Alberta

Personal Characteristics

The Recovery Oriented Case Manager should demonstrate competence in all the following:

Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.

Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.

Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.

Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.

Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.

Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.

Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.

Motivational support: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.

Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Screening Requirements

Criminal Record Check

CWIS Check

Proof of double vaccination for Covid-19

Valid drivers license and proof of $2 million PLPD insurance

Training Requirements

Conflict into Calm

Standard First Aid and CPR

Non-Violent Crisis Intervention

Harm Reduction Modules

Suicide Prevention

Conflict Into Calm Training must be completed during the first year employment. Other required training may be identified as required.

HOW TO APPLY

Interested candidates are invited to submit their resume and cover letter to:

dvanderstoel@bissellcentre.org

.

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

As the COVID-19 pandemic evolves, Bissell Centre continues to take action to protect person served and staff. Strategies related to Bissell Centre's response to COVID-19 are driven by the guiding principle of taking all reasonable precautions and measures to protect the health and safety of both persons served and staff. In keeping with this intentional purpose, COVID-19 full vaccination is a condition of employment for new hires, except due to legitimate, established exceptions.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Job Types: Full-time, Permanent

Pay: From $26.01 per hour

Benefits:

Company events Dental care Extended health care On-site childcare On-site parking Paid time off Vision care
Work Location: In person