Job Description

POSITION DESCRIPTION

POSITION TITLE : Mental Health Recovery Worker / Case Manager (French Speaking) - 3 Months Contract

REPORTS TO : Program Manager, Case Management Programs

PAY RATE : 29.32 per Hour

ABOUT MADISON

:

Madison Community Services is a non-profit organization dedicated to promoting independence, health, recovery, and community integration for individuals living with mental health challenges. We achieve this through the delivery of client-centered, recovery-oriented case management, supportive housing, and a wide array of mental health and settlement services.

Madison is committed to achieving high standards of care that are evidence-based, client-centered, recovery-focused, and aligned with Accreditation Canada's standards. We are dedicated to continuously improving our quality of services through measurable outcomes and performance indicators.

POSITION SUMMARY:

The Mental Health Case Manager plays a key role in Madison's Recovery during Immigration and Settlement (RISE) Program, delivering culturally responsive, trauma-informed, and recovery-focused support to French-speaking newcomers and immigrants with mental health challenges.

This position involves providing individualized case management, advocacy, systems navigation, and group-based psychoeducation, in line with the organization's strategic plan, key performance indicators (KPIs), and accreditation standards. Fluency in French and English is essential.

DUTIES, RESPONSIBILITIES, AND RELATED TASKS

1. Client-Centered Case Management

Conduct comprehensive biopsychosocial assessments using standardized tools (e.g., OCAN, Social Determinants of health and others Madison approved assessments tools in line with donor, government, sector and quality standards. Develop, implement, and review Individualized Recovery Plans (IRPs) with measurable objectives, timelines, and outcome indicators. Utilize trauma-informed, strengths-based, and culturally safe approaches throughout the client's recovery journey. Provide crisis intervention, risk assessment, and safety planning in accordance with Madison's Risk Management Framework.

2. Systems Navigation and Advocacy

Facilitate access to health, legal, settlement, and housing services (e.g., OHIP, ODSP, PR card, language training, and employment). Coordinate with Francophone community partners and Toronto newcomer networks to support smooth transitions. Advocate for clients' rights within health, housing, and immigration systems, following Anti-Oppression (AOP) and Equity, Diversity, and Inclusion (EDI) principles.

3. Program Delivery and Education

Deliver psychoeducational workshops and settlement support groups in English and French, tailored to the cultural context of newcomer clients. Support peer engagement and leadership in program delivery. Assist with data collection, program evaluation, and continuous quality improvement (CQI) initiatives to improve client experience and outcomes.

4. Collaboration and Team Integration

Participate in interdisciplinary team meetings, supervision, and case reviews to ensure service integration. Liaise with external partners (e.g., primary care, housing providers, settlement agencies) to strengthen referral pathways. Uphold confidentiality, informed consent, and privacy in compliance with PHIPA and Madison's Privacy Policy.

5. Documentation and Reporting

Maintain accurate and timely documentation using TREAT and iCARE, ensuring compliance with organizational documentation standards and funders' reporting timelines. Track outcomes through established KPI metrics, including client engagement, housing stability, wellness outcomes, and service accessibility. Contribute to quarterly quality improvement reports and participate in file audits and peer reviews.

6. Organizational and Accreditation Responsibilities

Participate in training, supervision, and reflective practice to maintain clinical competence. Support mock audits, surveys, and evidence collection for Accreditation Canada reviews. Ensure adherence to Madison's Health and Safety, Infection Control, and Ethical Conduct policies.

QUALIFICATIONS, KNOWLEDGE AND SKILLS

Minimum 3 years of combined experience in the mental health and settlement sectors is an asset. University degree or equivalent credentials that are relevant to mental health & addictions case management is preferred. Strong written and verbal English and French communication skills Strong understanding of recovery values and practices Strong understanding of trauma informed care and its impact on recovery A demonstrated understanding of Anti-Oppressive practice, client-centered philosophy, and principles and practices of community service delivery Competencies in the provision of services offered by Madison. Knowledge of community resources connected to the provision of mental health and related services. Possesses strong outreach skills and creative presentation styles. Demonstrates diplomacy and negotiation skills in client and system advocacy. Demonstrated good interpersonal, networking, and cross-cultural communication skills. Knowledge of mental illness, medications, and ability to assist clients with symptom management. Knowledge of immigration process and settlement services in Toronto. Proficient in Microsoft Office Suite, TREAT, and iCARE.

KEY PERFORMANCE INDICATORS (KPIs)

This position contributes to Madison's organizational scorecard through:

Client-Centered Care

Percentage of clients with completed IRPs reviewed quarterly --

? 90%

Access & Responsiveness

Average wait time from referral to first contact --

? 7 days

Quality & Safety

Documentation compliance and file audit score --

? 95% accuracy

Cultural Competence

Number of Francophone clients served with language-appropriate care plans --

100%

Outcome Measurement

Improvement in client functioning and community integration (measured via OCAN/DLA-20) --

? 80% positive change

Stakeholder Engagement

Partner satisfaction and collaboration rating --

? 85%

Staff Competence

Completion of annual training in Trauma-Informed Care, IPAC, and EDI --

100% compliance

COMMITMENT TO EQUITY, DIVERSITY, AND INCLUSION

Madison Community Services is an equal opportunity employer committed to building an inclusive, accessible, and equitable workplace. We strongly encourage applications from individuals who identify as Francophone, BIPOC, Indigenous, LGBTQ2S+, persons with disabilities, and newcomers. Accommodations are available upon request throughout the hiring process.

COMMITMENT TO QUALITY AND ACCREDITATION STANDARDS

This role is integral to Madison's ongoing commitment to quality care and meeting the Accreditation Canada Qmentum standards related to:

Client-centered service delivery Cultural competence and safety Staff training and supervision Performance measurement Risk management and continuous quality improvement

Madison is an Equal Opportunity Employer

Madison is strongly committed to diversity within its community and especially welcomes applications from visible minority group members, including women, Aboriginal persons, persons with disabilities, members of sexual minority groups, and others who may contribute to the further diversification of ideas, representation, and programming at Madison. Accommodations are available upon request.

Job Type: Full-time

Pay: $29.32-$30.00 per hour

Benefits:

Extended health care Paid time off RRSP match
Work Location: In person