Job Description

Job SummaryWhat's the opportunity?The Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and to assess the maximum recovery potential by providing repayment options to clients, recommendations for litigation or third party collection agencies.Please Note: This position will be a hybrid role, and will be based out of the Mississauga RBC office location.What will you do?

• Initiate outbound calls and receive incoming client calls
• Identify risk situations and escalate if and when appropriate
• Provide recommendations for litigation or third party collection activity in cases where the liability status could not be recovered through normal collection activity
• Maintain a balance between quality Customer Care and effective negotiation techniques
• Embrace the service routines, goal setting and performance enablement
• Take ownership and resolve issues, ensuring operational risk mitigation and compliance are achieved
• Act as a referral point for other team members, in order to deliver a seamless, simpler, faster, and a better client experience
• Foster collaboration within your team and convergence across partners to support RBCs One Client, One Bank vision

What do you need to succeed?Must-have

• 2+ years Recoveries/Collections experience
• Strong written and verbal communication skills
• Proficient in using MS Excel, Word and Outlook
• Proven negotiation, analytical and decision making ability
• Strong Organizational and Multi-tasking skills
• Strong understanding of the balance between customer service and business risk mindset
• Able to work the set shift of 3pm to 11:00pm, Monday to Friday ( 1 Mandatory Saturday each month from 8am to 4pm EST)

Nice-to-have

• Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways
• Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products
• Previous experience in managing a portfolio
• Bilingual English and French

Whats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program
• Leaders who support your development
• Ability to make a difference and lasting impact
• Opportunity to take on progressively greater accountabilities

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.Job Skills Collections Experience, Communication, Customer Experience (CX), Decision Making, Multitasking, Negotiation, Operational Risks, Oral Communications, Risk Mitigation StrategiesAdditional Job DetailsAddress: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity: MISSISSAUGACountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: PERSONAL & COMMERCIAL BANKINGJob Type: RegularPay Type: SalariedPosted Date: 2025-02-20Application Deadline: 2025-03-06Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Royal Bank of Canada