Job Description

Competition # : 39463

Department: Service Nova Scotia and Internal Services

Location: HALIFAX

Type of Employment: Term

Union Status: NSGEU - NSPG

Closing Date: \xe2\x80\x8b6/26/2023\xe2\x80\x8b (Applications are accepted until 11:59 PM Atlantic Time)

About Us

We all know the power of first impressions. How people perceive us during the first few seconds of an encounter has a major influence on whether they will want to do business with us. To create a positive first impression, we need to ensure we give our clients a positive experience. Putting yourself in the shoes of customers, understanding their needs and creating a good first impression is critical to delivering excellent customer service.

At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. We conduct over five million client interactions each year through the various programs and services we deliver on behalf of government. We continuously strive to make our programs and services more responsive to the needs and expectations of Nova Scotians and to make it simpler for citizens, business and municipalities across the province to interact with government.

About Our Opportunity

As a Reconciliation Clerk (Clerk 4), you are responsible for the following:

• Reviewing transactions for over 30 programs delivered by the Business Registration Unit for quality assurance received by multiple service delivery channels, including customer service by phone, in-person, mail/fax, and online for individual and business customers of Service Nova Scotia in a fast paced, continuously evolving service delivery environment.
• Investigating documents in accordance with relevant Acts, Statutes, policies and procedures, and determining whether application requests meet program eligibility requirements.
• Responsible for the control of serial numbered and non-serial numbered inventory and the protection of public funds.
• While using audit best practices, you will review reports and report your findings to the division managers, and/or directors.
• Provide recommendations based on results to management to improve quality assurance.
• Ability to collaborate and engage with stakeholders at varying levels.
• Review user access, across all platforms.
• Ensuring on-boarding and off-boarding of employees.

Qualifications and Experience

To be considered for this opportunity, you possess 5 years of relevant experience or an equivalent combination of training and experience. In addition, you hold:

• Experience in a regulatory environment reviewing and approving business applications.
• Experience administering quality review and reporting findings to management.
• An ability to absorb and retain numerous complex licensing requirements and apply your knowledge to quality review processes.
• An understanding of basic finance and accounting principles.
• Advanced knowledge of Microsoft Word, Microsoft Excel and Microsoft Teams.
• Experience working productively with minimal supervision, to prioritize workload, respond to changing priorities and adapt to changes in program processes.
• Exceptional communication skills (written and verbal).

The following will be considered assets:

• You are familiar with the Nova Scotia Business Registry AMANDA system and Registry of Joint Stock Backoffice platform.
• You easily learn and understand new processes and can apply complex concepts to process reviews.
• Proven data entry skills and the ability to use multiple computer applications and software to support business processes.
• You posses a positive attitude and easily adapt in a changing environment.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click to learn more about our various benefits offering and eligibility criteria.

Additional Information

This is a TERM employment opportunity with anticipated end date of April 25, 2025. The appointment status (\'term\', \'temporary\' or \'casual\') is dependent on the start date of the successful candidate.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies.
• Countless career paths.
• Department specific flexible working schedules.

Pay Grade: CL 22

Salary Range: $1,924.59 - $2,128.70 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.

Government of Nova Scotia