Job Description

Peninsula Lifetime Eyecare Centre

is looking for a full-time Patient Coordinator in our Reception Team Tuesdays till Saturdays. The practice is located in beautiful Sidney by the sea. PLECC is a progressive 45+ year independent, full service optometric care and dispensing practice with six doctors and a busy eye glass gallery showcasing over 1000 frames.

We pride ourselves in a great experience for the patient. The ideal candidate would be considered energetic, caring, dedicated, professional, tech savvy, and have exceptional interpersonal and time management skills. Come and join our fantastic team!

Primary Responsibilities: Work hours are Monday to Friday

Phone/Email/Desk Management

Telephone management, Schedule, Reschedule and Cancel appointments

Manage voicemail messages, reply to messages.

Check and reply to Reception emails.

Call patients and confirm appointments for next business day. Review arrival time, doctor, cost, insurance, and important information and examination protocols with the patient.

Conduct Recall appointment calls. Process as required for scheduled appointments.

Patient Check-In Management

Greet and welcome patients checking in for clinical appointments.

For appointments, ask screening questions, gather routing slip, and obtain signatures as required.

Escort the patient to the waiting room.

Patient Check-Out Management

At patient exit, Collect routing slip, Create invoice, run insurance, print eye glass prescription.

Book follow-up appointments or recalls.

Make payments on POS machine.

Billing/Invoicing/Insurance

Create invoices

Submit charges to insurance; apply insurance payment to patient bill.

Collect payment.

Enter in billing codes.

Skills:

- Experience working at a front desk or in a customer service role
- Proficiency in using electronic medical records (EMR) systems, specifically Visual Eyes.

This is an exciting opportunity for an individual who is passionate about eye care and providing exceptional service to patients.

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Qualifications (Good to have)

Optical Reception experience Front desk and administrative experience Strong knowledge of medical terminology Ability to handle multi-line phone systems Customer service skills Familiarity with Visual Eyes software
Job Type: Full-time

Pay: $22.50-$24.00 per hour

Benefits:

Dental care Extended health care Life insurance Paid time off Store discount Tuition reimbursement Vision care
Work Location: In person