Job Description

Company Overview

ServiceMaster Restore is looking for a Receptionist/Office Coordinator.
The Receptionist/Office Coordinator is the face of the company, allowing guests and staff to feel welcome, delivering a high standard of customer service and administrative assistance while overseeing the efficiency of the office.

Job Duties

Answer, screen and direct all incoming phone calls. Relay messages accurately and effectively as required. Handle all inquiries from insurance companies, clients and vendors while providing timely and accurate information. Greet, sign-in and direct all visitors who enter the facility. Provide general office and administrative support such as scanning, data entry, faxing, photocopying, and maintaining spreadsheets. Ordering, monitoring and tracking office supplies. High volumes of accurate data entry to update and manage internal and external databases which include Encircle, Restore, Acumatica, XactAnalysis and Excel spreadsheets. Creation and distribution of weekly on-call schedule for Project Managers. Update and distribute contact lists and quarterly on-call price lists. Monthly review of Contractor Connection invoices for allocation to projects. Assist with collection of back-ups for legal files. Assist Coordinators with POs, work order creation, invoicing, collecting work authorizations and completion certificates. Train Coordinators on reception relief duties as required. Ability to work in a fast-paced, professional office environment with a sense of urgency while managing a high volume of phone calls and email correspondence. Demonstrate a high level of accuracy, attention to detail, organizational skills, ability to multitask and meet deadlines. Flexible, adaptable to rapid change and ability to prioritize. Flexible to work overtime (including evenings and weekends) as required. Handle additional assigned tasks as required.

Requirements

2+ years' experience in Reception, Administration Assistant or related position. High school diploma or equivalent, certificate in office administration is an asset. Experience managing a multi-line telephone system is a requirement. Exceptional skills in Microsoft office programs including Word, Outlook and Excel Certification in Advanced Excel will be considered an asset. Effectively and constructively communicate with all types of staff, including technical, professional, and upper management with a collaborative approach. Must be professional, organized, efficient, diplomatic, establish and maintain collaborative working relationships. Extensive data entry experience with a high degree of accuracy. Knowledge of customer service principles and practices. Must be punctual, reliable and enthusiastic. A clear understanding of construction terminology will be considered an asset. Previous work experience within the insurance industry, construction, restoration or mechanical industry is considered an asset.
Job Types: Full-time, Permanent

Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events Dental care Employee assistance program Extended health care Life insurance On-site parking
Experience:

Administrative: 2 years (preferred)
Work Location: In person