Job Description

About Us:

At Butler Byers Insurance, we're dedicated to providing exceptional service to our clients. We're looking for a motivated and detail-oriented individual to join our team. If you have a passion for helping people and a knack for managing multiple tasks efficiently, we would love to have you on board.

Why Choose Us:

Meaningful Work: Play a crucial role in our team by assisting clients with their auto insurance needs and providing excellent customer service.

Professional Growth: Learn from experienced staff and develop skills that will benefit your future career.

Positive Environment: Join a supportive and friendly workplace where your contributions are valued.

Community Involvement: Get involved in community enhancement projects through our sponsorship committee.

Position Summary:

You will be responsible for providing prompt, accurate, and courteous support services to clients and co-workers. This role involves handling Motor Vehicle transactions as well as managing telephone and reception duties either face-to-face, over the telephone, or electronically.

Key Responsibilities:

1. Motor License Transactions:

Assist customers with plate renewals and cancellations, driver's license renewals, assigning customer numbers, issuing photo IDs, and explaining the Safe Driver Recognition program.

Handle reciprocity for driver's licenses from out of province/country, explain plate coverage provided by the Saskatchewan Auto Fund, collect payments, and handle outstanding Auto Fund receivables.

Provide drivers abstracts and other required transactions.

2. Extension Auto Coverage:

Provide quotes, explain coverage, make recommendations, place coverage, and make changes using an automated broker management and rating system.

Verify accuracy, issue binders, summaries, certificates, policies, endorsements, and other related items.

Bind new policies, make changes to existing policies, and apply payments to direct bill policies using company portals.

Assist customers with reporting auto claims to the appropriate insurance company and support clients throughout the claim process as required.

3. Reception Duties:

Answer and direct incoming phone calls, reply to customer inquiries via email, and document all communication and activity with clients in the broker management system.

Process incoming payments, issue receipts, balance and create daily deposits.

4. Embrace Technology:

Utilize company portals, e-signature, electronic applications/forms, and other available technology to its fullest advantage.

Qualifications:

Proficiency with computers.

Strong team player with excellent communication skills.

Ability to handle a diverse client base with patience and professionalism.

Commitment to providing exceptional customer service.

Job Type: Full-time

Benefits:

Company events Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off RRSP match Tuition reimbursement Vision care Wellness program
Work Location: In person