Job Description

Overview

We are a very busy Denture Clinic, seeking a mature detail-oriented Front Desk receptionist to join our team with 3+ years experience on front desk. The ideal candidate will be the first point of contact for our patients, providing customer service while managing various administrative tasks. This role requires strong organizational skills, proficiency in office software, and the ability to multitask effectively in a fast-paced environment.

Dental reception experience is helpful, but we are willing to train someone who has worked in a clinic environment and understands claim forms

This position is not suitable for someone with young children, or who has a second job and/or attending post secondary education, as sometimes you are required to stay past your shift if a patient is still in the clinic.

You must be fluent in the English language speaking and writing.

Please read the ad the days/hours are not negotiable.

Responsibilities

Greet and welcome patients in a friendly manner. Manage 2 line internet based phone system, directing calls appropriately and responding to inquiries. Attention to detail when entering dental estimate/claim information. Recall are big part of this position, you must feel comfortable on the phone. Provide administrative support, familiar with MS Office. Utilize Microsoft Office and Google Workspace applications for various clerical duties. Maintain confidentiality of sensitive information in accordance with the Canadian Healthcare Act. Light cleaning of clinic duties.

Qualifications

Previous experience in a front desk or administrative role is preferred. Strong customer service skills with a focus on phone etiquette and client interaction. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace applications. Able to take direction from Denturist and Treatment Co-Ordinator. Excellent organizational skills with the ability to prioritize tasks effectively. Strong typing skills and attention to detail for accurate data entry and documentation. Experience in a clinic/dental office setting is highly desirable but not mandatory. those candidates will be given priority. Ability to work independently as well as part of a team in a dynamic environment.
Job Type: Part-time

Pay: $23.00-$27.00 per hour

Expected hours: 25 - 32 per week

Work Location: In person