Job Description

Job Title: Front Desk Agent - Rodeway Inn Stratford

Location:

Stratford, ON N5A 6Z3

Job Types:

Part-Time (All weekends) Fulltime (Weekdays including weekends), Permanent

Pay:

$17.20 - $18.00 per hour

Schedule:

Day Shifts: 7:00 AM - 3:00 PM / 3:00 PM - 11:00 PM Required to work on weekends and holidays

About Rodeway Inn Stratford

Rodeway Inn Stratford is a budget-friendly hotel located in Stratford, Ontario. As part of the

Choice Hotels

brand, we provide simple and comfortable accommodations for both leisure and business travelers. Our property is a convenient choice for guests attending local events, conventions, and sports tournaments. Visitors appreciate our clean rooms, practical amenities, and easy access to Stratford's key attractions and venues.

Job Summary

As a

Front Desk Agent

, you will be the first point of contact for our guests and play a vital role in delivering excellent service. You'll be responsible for creating a welcoming atmosphere, managing front desk operations, and ensuring a smooth check-in/check-out process. Your professionalism, attention to detail, and friendly demeanor will set the tone for a positive guest experience.

Key Responsibilities

Greet and welcome guests with a professional, positive attitude Perform check-in/check-out procedures efficiently Manage phone calls, emails, and online inquiries Accurately handle reservations, modifications, and cancellations Book group reservations, create/manage group blocks, and coordinate details with group organizers Reconcile reservations from Booking.com, Expedia, and other OTAs to ensure accuracy in the PMS Address guest questions, concerns, and requests promptly and courteously Process payments, refunds, and billing adjustments; ensure accuracy in handling cash and credit transactions Coordinate wake-up calls and special guest requests Maintain front desk and lobby cleanliness; replenish coffee station and guest amenities Monitor lobby activity and respond promptly to guest needs Create daily cleaning list for housekeepers and update them on room status changes Communicate effectively with housekeeping and maintenance teams regarding room status, repairs, and urgent concerns Review and document shift handover notes for smooth daily operations Maintain accurate lost and found records Assist with basic administrative duties and support new staff training during onboarding Uphold hotel policies, procedures, and Choice Hotels brand standards Perform other duties as assigned

Preferred Qualifications & Skills

Previous

hotel front desk, hospitality, or customer service experience required

Knowledge of Property Management Systems (PMS); Choice Hotels' PMS experience is a strong asset Strong communication and interpersonal skills with a guest-first mindset Professional appearance and courteous, reliable attitude Proficient in computer operations; experience with POS terminals an asset Ability to multitask, prioritize, and remain calm in a fast-paced environment Proactive problem-solver and collaborative team player Knowledge and experience working with third-party travel websites/portals such as Booking.com, Agoda, Expedia, CLC Lodging, and their affiliates from the hotel's side Flexible availability, including evenings, weekends, and holidays

Why Join Us?

Special discounts for employees, friends, and families across all Choice Hotels and Radisson Hotels brands in the USA and Canada Complimentary use of

gym, indoor heated pool, and sauna

on-site Complimentary on-site coffee and parking

How to Apply

Interested candidates are invited to submit their

resume

along with their

availability for an interview

.

Please note:

While we truly appreciate the time and effort of everyone who applies, only candidates selected for an interview will be contacted. Applicants must have a valid work permit or legal authorization to work in Canada. This position is

not eligible

for sponsorship, work permit extensions, permanent residency (PR), or any other immigration-related applications.
Job Types: Full-time, Part-time, Permanent

Pay: $17.20-$18.00 per hour

Expected hours: 16 - 40 per week

Benefits:

On-site parking
Application question(s):

What is your current status in Canada?
Experience:

Hotel Front Desk: 1 year (required)
Work Location: In person