Receptioniste Temps Plein / Full Time Front Desk Agent

Wakefield, QC, CA, Canada

Job Description

Le Moulin Wakefield Hotel et Spa est a la recherche d'un(e) receptionniste bilingue, enthousiaste et souriant(e) ayant a coeur le service a la clientele et le travail d'equipe. Si vous possedez ces qualites, nous aimerions vous rencontrer.

Nous vous proposons de joindre une equipe enjouee et motivee dans un environnement de travail superbe a seulement 10 minutes de la ville de Gatineau et 20 minutes d'Ottawa, par l'autoroute 5. L'hotel propose 42 chambres, 2 restaurants, le Holtz Spa en Nature ainsi que plusieurs salles de conferences.

DESCRIPTION DE TACHES



Tenir les registres des chambres disponibles, des reservations et des chambres louees Inscrire les clients dans le registre des arrivees et leur attribuer les chambres Repondre aux demandes de renseignements au sujet des services qu'offre l'hotel et de la disponibilite des chambres, en personne, par lettre ou par telephone Fournir des renseignements sur les services offerts dans la collectivite et repondre aux plaintes des clients Compiler et verifier les registres quotidiens, les comptes des clients, les etats de caisse et les pieces justificatives au moyen de systemes manuels ou informatises presenter les notes aux clients qui quittent l'hotel et percevoir les sommes dues

APTITUDES REQUISES



Personnalite responsable, ponctuelle, joviale, souriante, accueillante et faisant preuve d'initiative Aime surpasser les attentes et les besoins des clients Experience ou formation en hotellerie (reception et/ou conciergerie, ventes) Connaissance du systeme Maestro un atout Bilinguisme francais et anglais, tant a l'oral qu'a l'ecrit Flexibilite pour horaires variables (jour, soir, fin de semaine)
Type d'emploi : Temps plein

Remuneration : a partir de 18,00$/heure

The Wakefield Mill Hotel and Spa is looking for a bilingual, enthusiastic, and cheerful receptionist who is committed to customer service and teamwork. If you have these qualities, we would like to meet you.

We offer you the opportunity to join a cheerful and motivated team in a superb work environment just 10 minutes from the city of Gatineau and 20 minutes from Ottawa via Highway 5. The hotel has 42 rooms, 2 restaurants, the Holtz Spa en Nature, and several conference rooms.

JOB DESCRIPTION

Keep records of available rooms, reservations, and rented rooms
Register guests in the arrival log and assign them rooms
Respond to inquiries about hotel services and room availability in person, by letter, or by phone
Provide information on community services and respond to guest complaints
Compile and verify daily records, guest accounts, cash reports, and supporting documents using manual or computerized systems
Present bills to guests checking out of the hotel and collect payments

REQUIRED SKILLS

Responsible, punctual, cheerful, friendly, welcoming, and proactive personality.
Enjoys exceeding customer expectations and needs.
Experience or training in hospitality (reception and/or concierge services, sales).
Knowledge of the Maestro system is an asset
Bilingualism in French and English, both spoken and written
Flexibility for variable schedules (day, evening, weekends)

Full time

Salary starting at $18.00/HR

Benefits:

Dental insurance

Medical insurance- complementary

Vision-insurance

Paid holidays

Food at lower cost or free of charge

Parking on site

40 hrs per week

Education/Training: High school diploma preferred

Experience: mandatory- 1 year in hospitality

Work: on site

Type d'emploi : Temps plein

Remuneration: 18,00$ a 22,00$ par heure

Avantages:

Assurance Dentaire Assurance Maladie Complementaire Stationnement sur place
Lieu du poste : En presentiel

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Job Detail

  • Job Id
    JD2938004
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Wakefield, QC, CA, Canada
  • Education
    Not mentioned