Job Description

Position Summary:

Wellington-Dufferin-Guelph Public Health is dedicated to promoting and protecting the health of individuals and communities in Wellington County, Dufferin County and the City of Guelph. With a vision of health and well-being for all, we strive to address the diverse health needs of our population through innovative programs and initiatives, upstream interventions and collaborative partnerships. From immunization campaigns to disease surveillance and community health promotion, our team of dedicated professionals works to ensure the well-being of everyone in our communities.



As a workplace, WDG Public Health offers a dynamic environment where passion for public health meets professional excellence. Employees have the opportunity to make a meaningful impact on the health outcomes of our communities while enjoying a supportive and inclusive work culture. With ongoing opportunities for professional development, a commitment to work-life balance, competitive compensation and benefits and a strong sense of community within our organization, WDG Public Health is not only a great place to work but also a rewarding place to grow and thrive in your career.



Read our 2024-2028 Strategic Plan on our Careers homepage for more about our vision, mission, values, goals and priorities.



If you are looking for a rewarding opportunity to use your knowledge and skills to make a difference in the health of our communities, we invite you to apply.



We offer a competitive compensation package including:

Employer paid benefits, including extended health and dental; Defined benefit OMERS Pension Plan with 100% employer matching; Paid sick time, Short-Term Disability Plan, and Long-Term Disability Plan; EAP wellness program for individuals and family; Employer paid parking; 35-hour work week; Many opportunities for growth and development, including employer paid courses to obtain

certifications;

We value work-life balance, as such we pride ourselves on our generous vacation allowance and employee time off.


Areas of Responsibility:

Providing a positive first impression of the organization to callers and visitors via telephone, in person, online registration, and one-on-one interactions. Acting as the initial contact between clients, other stakeholders, and the staff of WDG Public Health. Understanding and providing client-focused service to build and maintain client relationships by interacting positively, understanding their needs, and making sure they feel valued. Ensuring clients are served according to the Accessibility for Ontarians with Disabilities Act, Municipal Freedom of Information and Protection of Privacy Act, and other privacy acts. Performing data entry within your level of responsibility in a timely and accurate manner, as the quality of work affects data interpretation at all levels. Filing, scanning, uploading, and entering clients' results into our database. Handling of cash and daily close out.

Hours of Work:

Monday to Friday 8:30 AM to 4:30 PM

This position is 100% onsite at our WDG Public Health offices. Remote or hybrid work is not available.

Position Effective:

July 21, 2025

Requirements:

Secondary school diploma, 1 year work experience. Excellent telephone manner, customer service skills, and client-focused approach. Ability to work as part of a multidisciplinary team to help create a working environment that promotes success. Basic understanding of artificial intelligence (AI) tools relevant to administrative and customer service tasks. Good written and verbal communication skills. Excellent computer, scheduling, and word processing skills. Numeracy skills. Tact and discretion required. Ability to multitask. Basic problem-solving skills. Organizational skills and good attention to detail. Knowledge of medical terminology.

Closing Statement:

We thank all applicants, however, only individuals selected for an interview will be contacted.



WDG Public Health is committed to providing accommodation during the recruitment process for people in accordance with the Ontario Human Rights Code. If you require accommodation(s), please advise Human Resources in advance and we will work with you to meet your needs. The organization will maintain the confidentiality of information related to an accommodation request and will only disclose this information with the consent of the employee or applicant.



WDG Public Health is an equal opportunity Agency. Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act, and will be used to determine eligibility.



If successful in the hiring process, it is important to understand that you would be an employee of a health care organization that strongly believes in the importance of immunizations as a necessary public health measure to control the spread of infectious diseases. Subject to any duty to accommodate under the Human Rights Code of Ontario, successful applicants will be required to comply with the Agency's Immunization Policy. This policy is available upon request. Applicants who are unable to be immunized due to a valid medical contraindication must have a Statement of Medical Exemption Form completed by their primary care provider.