Job Description

Position Title:

Receptionist

Classification:

Full Time Permanent

Location:

Temporarily located at 1970 Main Street, Winnipeg, MB during redevelopment of 160 Salter Street, Winnipeg, MB

Starting Wage:

$18 - $20 per hour

Background:

The Native Addictions Council of Manitoba is an Indigenous-owned and operated treatment centre that directly targets the chemical dependency and compulsion challenging Indigenous Peoples in Manitoba and throughout Canada. Our Staff, Management, and Board of Directors all have firsthand experience in dealing with the same challenges that face our relatives. Our understanding of the program allows us to effectively aid the relatives on their journey to healing and recovery.

If you are interested in making an impact in your community and healing our mind, body, and spirit for our future generations, then please read the description below and apply to join our community.

Position Summary:

The Receptionist is the first point of contact for all visitors, Relatives, and callers at NACM via telephone and visitor protocol. This role plays a vital part in creating a welcoming, respectful, and safe environment. The Receptionist is responsible for handling front-desk operations, providing administrative support, and ensuring smooth communication throughout the organization. The ideal candidate is professional, culturally sensitive, and capable of working in a trauma-informed and healing-centered space. The Receptionist greets our community and must be friendly, personable, kind, and organized.

Required Qualifications:

Front Desk & Visitor Support:

Greet Relatives, visitors, staff, and community partners with warmth and professionalism. Answer incoming phone calls, direct visitors to appropriate staff or service area, and respond to general inquiries via email, phone or in-person, providing accurate information.

Administrative Support:

Manage incoming and outgoing mail. Schedule appointments, book meeting rooms, photocopying, data entry, and general support with meetings and events. Monitor office inventory and place orders as needed. Intake Coordinator support as required.

Confidentiality & Communication:

Maintain strict confidentiality and discretion with respect to Relatives' identities, personal information, and organizational matters. Communicate respectfully with all individuals including those in crisis or distress.

Safety & Facility Support:

Monitor those who enter and exit the facility to ensure safety and security. Notify individuals in case of emergency or concerning behaviour. Support safety protocols such as fire drills, emergency communication, and visitor logs. Other duties as assigned.

Essential Requirements:

High school diploma or equivalent. Additional administrative training or certifications are an asset. Previous experience in reception, administrative, or customer service roles is an asset. Combination of relevant education and experience will be considered. Knowledge of Microsoft Office Suite 365 is preferred. Ability to work independently with minimal supervision. Strong organizational skills, attention to detail, and multi-tasking skills. Effective communication skills both verbal and written. Satisfactory Criminal Record Check with vulnerable sector and Child & Adult Abuse Registry Checks.

Perks & Benefits

Benefits package includes various Healthcare, Dental, Vision care, Employee Assistance Program, Global Medical Assistance, Life Insurance (Employees and Dependents), AD&D, Short-term and Long-term disability for eligible employees after the 6-month probationary period. Competitive annual vacation. Paid sick days, additional holidays, and paid holiday break. Defined Contribution RPP after 6-month probationary period. NACM will match the employee contributions up to 6%. Free on-site Parking.
If you would like to join our growing team of dedicated professionals as a Receptionist, please apply directly or submit your resume via email by January 30, 2026, to:

Attention: Human Resources

Native Addictions Council of Manitoba

Email: humanresources@nacm.ca

NACM VALUES ACHIEVING EMPLOYMENT EQUITY AND LIVED EXPERIENCE. Therefore, candidates are encouraged to indicate in their application if they are of Indigenous ancestry. Upon request, NACM will accommodate any applicant with disabilities throughout the recruitment process, including any required applications, interviews, and/or assessments.

We thank all applicants and advise that only those selected for further consideration will be contacted.

Job Types: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site gym On-site parking Paid time off RRSP match Vision care
Work Location: In person