Job Description

About Us:

RITUALES Holistic Wellness Clinic is a holistic space dedicated to beauty, wellness, and self-care. We offer massage therapy, advanced facials, naturopathy, fitness classes, and other treatments in a calm, welcoming environment. We are looking for a friendly, professional, and highly organized individual to be the first point of contact for our clients and assist with the smooth operation of our clinic.

Responsibilities:

Answer incoming phone calls promptly and professionally, providing excellent customer service. Schedule, confirm, and adjust appointments using the clinic's scheduling system. Track and manage inventory, noting low stock and assisting with restocking as needed. Promote and sell retail products, offering product knowledge and recommendations to clients. Maintain cleanliness and organization of the clinic's reception area and common spaces. Process client payments accurately, including cash, card, and digital transactions. Perform general computer and administrative tasks,

Qualifications:

Previous experience in customer service, reception, sales or administration preferred. Strong communication skills in English and French (spoken and written). Comfort with computers, scheduling software, and POS systems Detail-oriented, proactive, and able to multitask. Strong communication and organizational skills Ability to multitask and work independently Interest in health, beauty, and wellness an asset

Sales & Client Relationship Skills:

We are looking for someone with excellent communication and consultative sales abilities. The ideal candidate will be confident in:

Recommending add-on treatments when speaking with clients by phone or in person. Encouraging clients to rebook their next appointment before leaving. Promoting and selling treatment packages to our regular clients. Recommending and assisting with the purchase of skincare and wellness products

Bonus & Commission:

You'll have the opportunity to earn additional income through bonuses and commissions on sales and package promotions, rewarding your efforts in helping clients elevate their wellness experience.

Schedule & Compensation:

Part-time position with potential for more hours. Competitive hourly wage + bonuses/commissions.

Benefits:

Competitive pay ($17/hour) Free attendance to all our fitness classes Staff discount on products and treatments Supportive, positive work environment Opportunities for growth within the clinic
You will play a key role in enhancing our clients' wellness journey while contributing to the growth of the clinic. If you're passionate about wellness and enjoy helping people feel their best, we'd love to meet you.

Job Type: Part-time

Pay: $17.00 per hour

Expected hours: 20 - 25 per week

Benefits:

Discounted or free food On-site parking Wellness program
Work Location: In person