Job Description

Company: Peninsula Employment Services LimitedJob Title: ReceptionistDepartment: Inside SalesLocation: Toronto, ONSalary Range: $40,000 - $45,000Type of Employment: Full-Time, PermanentWorking Days: Monday - FridayThis is an on-site position.About UsPeninsula Canada is a provider of external HR and OHS solutions; including, employment relations and health and safety advice, consultancy, BrightHR Software and Peninsula brAInbox. We are providers to small and medium-sized businesses located throughout British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Nova Scotia, New Brunswick, Newfoundland and Labrador; with foreseeable plans of branching out to all provinces in Canada! Peninsula is a division of the Peninsula Group, based in Manchester, UK which operates in the UK, Ireland, Australia, New Zealand and, most recently, Canada. We employ over 2,500 people globally! Peninsula opened its first Canadian office in Toronto in September 2017 and has quickly become one of the fastest growing companies.The Role of ReceptionistJob Purpose: An opportunity has arisen in the Sales Team for the appointment of a Receptionist.Job Overview: Your duties will be primarily focused on providing a first-class telephone service to our clients and prospects, ensuring the callers needs are assessed and dealt with in accordance with protocols.Day-to-Day Duties and Responsibilities

• To answer a high volume of inbound calls whilst maintaining response rates and in accordance with agreed standards.
• To ensure records are accurate by entering information onto the CRM system (Salesforce) and other relevant logs and computer systems, where necessary.
• To evaluate each request made over the phone and allocate them accordingly.
• To ensure the highest level of customer service is adhered to.
• To ensure client and prospect confidentiality is maintained.
• Develop strategies and materials to assist with training needs where necessary.
• Conduct training with new starters where necessary.
• Provide additional administrative support, as required.
• Track and compile data collected where needed.
• Performs other duties as assigned by supervisor which are directly related to the responsibilities of this position.
• Effectively communicate with leadership on various matters.
• To establish and maintain efficient working relationships with colleagues and clients.
• Ensuring coverage is always maintained in order to meet expectations.

Education/Experience

• Minimum 2 years\' experience in Office administration or similar role
• Familiarity with CRM software (Salesforce experience an asset)
• Proficiency in MS Office (Word, Excel)

What you Bring to the Team

• Ability to prioritize, multitask, handle challenges and work as a team
• Above average interpersonal, oral and written communication skills
• A methodical approach and attention to detail
• Excellent phone etiquette and professionalism

Why work at Peninsula Canada?

• Day off on your birthday
• Enhanced Benefits with Health and Dental Coverage
• We offer a Registered Retirement Savings Plan (RRSP) Matching Program
• Downtown Location (Right near Union Station)
• Vacation Days increase after 2 and 5 years\' service

Peninsula is a highly motivated enterprise that promotes an entrepreneurial culture. Peninsula is committed to an inclusive, equitable and accessible workplace where all employees are valued. Accommodations are available upon request for candidates participating in our selection process.

Peninsula Employment Services