Job Description

Hickman Automotive Group is looking for a Receptionist to join our team at Hickman Chrysler in St. John\'s! Are you an energetic, enthusiastic and motivated individual who has a positive attitude? Do you seek to provide customers with exceptional experience and service? If so, we have the perfect position for you! The Manager of First Impressions is responsible for creating a positive impression on all of our customers. This will be done by greeting customers, discovering their needs and assisting them around the dealership. You will be tasked to make every customer\'s day! Please note this is a temporary position with the chance of becoming permanent. Responsibilities:

• Greeting every customer with a smile
• Ensuring the showroom looks approachable for customers
• Engaging with waiting customers (i.e. Offering water bottles, coffee, etc.)
• Smiling on a regular basis
• Administrative duties
• Maintaining a strong positive first impression for the dealership by presenting a professional and cheerful presence
• Track interactions with your customers via spreadsheet (i.e. phone calls, ileads, requests, walk-ins)
• Updating service customers\' appointments on an excel spreadsheet from Determine
• Inputting service customer information into V-Auto
• Assigning non-assigned service customers to sales consultants
• Emailing next day service appointments to sales consultants
• Print customer voucher in V-Auto to give to the customer
• Inputting vehicle information into Deskit, CDK

Qualifications:

• Truly enjoys interacting with people
• Passionate about customer service
• Excellent interpersonal, telephone and verbal communication skills
• Thrives in a team environment
• Has a strong work ethic and takes pride/ownership of their work
• Solid computer skills
• Recognizing customer satisfaction is the top priority

A little bit about us: What does it mean to work at Hickman Automotive Group? Well, we are a 4th generation family-owned and operated business that has been leading the province\'s automotive industry for 110 years. We believe that Family Drives Everything in our company, so our 400+ employees are all valued and treated like family. Our goal is to go above and beyond to exceed the expectations of our customers and employees! We value honesty, diversity, interpersonal growth, supporting our community, and unconditional dedication to excellence. What\'s in it for YOU? Here\'s what we have to offer:

• Collaborative team-driven environment

• Maternity Leave Top-Up Program
• Growth within the company
• Coalition groups that work together to generate new ideas
• Employee pricing on all Hickman Automotive Group vehicles
• Employee Recognition programs
• Support and encouragement for employees to further improve their education
• Employee Assistance Program
• Team-Building Events
• And much more!

If you want a career that offers a competitive compensation and benefits package in a positive and enthusiastic work environment, submit your cover letter and resume on or before December 1st, 2023. Hickman Automotive Group is committed to employment equity and welcomes applications from all qualified candidates. We thank all applicants for their interest; however, only those selected for an interview will be contacted.