Job Description

Job Type: Full-time Permanent

About Us

At Retirement Concepts we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents.

About the Role
The Receptionist/ Scheduler reports to the General Manager and/or designate and is responsible for all aspects of reception and office procedures to promote a high standard of customer service and professionalism at the community. This role is also responsible for adjusting schedules and filling vacant shifts.

Responsibilities

Include but not limited to:

• Monitors and responds to the tenant emergency call system (24 hour "Emergency Responder"), while on duty.
• Organizes and maintains all functions of the reception desk.

• Greets and communicates with all residents, visitors, staff, and volunteers in the community in a courteous and professional manner.
• Answers and transfers all telephone calls in a pleasant, friendly, and helpful manner.
• Takes appropriate messages when necessary.
• Books appointments and meeting rooms for various managers.
• Follows policies and procedures of the community.
• When possible support other departments in an administrative capacity.
• Arranges shift coverage for short calls and longer term planned absences by following the community's procedures as applicable.
• Reviews and reports unfilled shifts, casual call in list, and staff availability concerns as applicable
• Assists the Administrative Coordinators as required in the clerical aspects of resident billing, comfort fund, invoicing and payroll.

• Attends and participates in community and education programs.
• Required to work positively and collaboratively with all team members and supervisors.
• Performs other related duties as required.

• Grade 12 education or equivalent with recent, two (2) years related experience or an equivalent combination of education, training or experience.

• Ability to plan, organize and prioritize with multiple critical timelines.
• Ability to work independently and in cooperation with others.

• Computer literate with intermediate to advanced Excel and Word.
• Basic accounting and payroll experience an asset.

• Ability to demonstrate tact, diplomacy, empathy, patience and concern in providing quality services to residents with a focus on "Customer Service".

• Ability to read, write and speak English proficiently and understand verbal and written instructions.
• All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
• Must be in good health, physically able to perform repetitive tasks, lift, squat, bend, stand and walk as required to perform the duties of the position.