Job Description

"How do you bring kindness to others every day?"



Join us in our journey of kindness where compassion is our language, and kindness is our legacy. We are committed to nurturing a culture of kindness that flourishes within our team. Our valued team members are the heart of our mission and their well-being directly impacts the lives of those in our care.



The

Receptionist

reports to the General Manager and is expected to provide courteous and efficient telephone, reception, and clerical support to all clients and assists with clerical duties in the Home. for receiving and directing visitors and inquiries, relaying and coordinating Resident and associate messages by use of telephone and intercom, and maintaining a record of persons entering and leaving the community.



This position requires the following shifts:



Week 1
Sun 8:30 am - 8:00 pm
Tues 4:30 pm to 8:00 pm
Thurs 4:30 pm to 8:00 pm

Week 2
Sat 8:30 am - 8:00 pm
Tues 4:30 pm to 8:00 pm 4:30 to 8:00 pm
Thurs 4:30 pm to 8:00 pm 4:30 to 8:00 pm
Fri 8:30 am - 8:00 pm

Responsibilities:

Pleasantly receive all persons entering the building, recognizing that they are the first impression of the community, Answer the phone using the appropriate phone etiquette, Provide direction to visitors and callers and/or notify appropriate people as required, Is aware of and respects and promotes the Residents' Bill of Rights, Maintains a daily log of visitors, Processes meal tickets as required, Provides administrative support to the Management Team through word processing, and other requests directed by the General Manager, Provides support with marketing initiatives, Presents a positive approach, not controlling language and actions towards people, Attends to the needs of the residents and/or notifies appropriate people as required, Completes routine forms as required or directed. Maintain current knowledge of information required by various government or other agencies regarding residents, Understands and adheres to policies of the community, Maintains confidentiality of all financial, personnel, and resident data, Be knowledgeable of and practice the residence's fire and safety programs, Partners with community team to ensure the community is in compliance with Occupational Health and Safety requirements and promotion of Risk Management programs and/or policies; adherence to safety rules and regulations, Any and all other tasks as assigned

Qualifications:

The qualifications needed to join our family are as follows:


Completion of Grade 12 is preferred, Proficient in Microsoft Office Suite, Must be able to speak, read, and write English and to follow oral and written directions in the English language, second language an asset, Previous employment in a health care/hospitality setting is an asset, Demonstrated understanding of/empathy for the needs of seniors, Must have a passion for working with seniors, Ability to work from the heart and make others smile, Ability to demonstrate care in the use of supplies and equipment, and the ability to maintain a neat work area, Good organizational skills, Ability to work independently, Must be level-headed and calm in emergencies, Clear vulnerable sector screening (w/ in last 6 months), recent TB test results (w/ in last 6 months) or Chest X-ray (w/ in last 1 yr), and two supervisory references are required.

What do we offer you?

Competitive wages Employee perks Support for personal and professional growth

We appreciate all applicants' interest, only those selected for further consideration will be contacted.


We are committed to inclusion, diversity, and equity in the workplace, and we welcome applications from all persons. Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any accessibility needs, and the organization will work with the employee to address them.

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Education

PreferredHigh School or better
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Skills

RequiredLevel Headed and Calm in Emergencies Written Communication Verbal Communication Demonstrate Empathy for the Needs of Seniors Experience in a Healthcare Setting Ability to Work From the Heart Experience in a Hospitality Setting Ability to Work Independently Knowledge of Microsoft Office Suite Maintain neat work area Organizational Skills Ability to Read Second Language Effectively Use Supplies and Equipment * Commitment to Working With Seniors