Job Description

Title: Receptionist / Office Assistant
Location: Toronto, ON (Onsite job)
Duration: 6 months plus extensionsCommunication skills are important.
The Receptionist / Office Assistant is responsible for providing superior hospitality service within our client facing space including meetings rooms, ensuring all hospitality and catering services are delivered professionally, effectively and efficiently at all times, working to agreed procedures, protocols and timelines and providing excellent customer service to both external clients and internal colleagues.
Key Responsibilities:

• Tasks will include but are not limited to ensuring that issues are resolved, in partnership with building management, concerning temperature control, lighting, security/building passes, maintenance issues etc.
• Provision of hospitality and catering services
• To monitor the Reservation system, engage to meet reservations needs
• To ensure that all meeting rooms are prepared to the highest professional standard in advance of meetings and are always clean and presentable
• To maintain equipment in the kitchen, such as coffee machines, water machines, dishwasher etc.
• To follow processes and procedures to ensure that our environment is secure, safe and that our space is utilized effectively.
• Provide support to the Office Manager, as necessary, to ensure a consistently high level of service.
• Tasks include but are not limited to scanning, printing, document and file management, assist with expense reports, answering and transferring all calls, greeting clients and visitors in a polite, professional and courteous manner, act as a central source of information to deal with general inquiries from staff and visitors,
• Assist Office Manager with internal and external events
• To ensure supply cabinets and closets are kept in a tidy, orderly fashion
• Perform monthly Audits and reports as related to office
• Order office and kitchen supplies
• Ensure Service Now requests and Facilities inbox are monitored, respond to and complete within SLA

Required Qualifications and Experience:

• Knowledge and good experience of providing hospitality services within a corporate/professional environment
• Knowledge and understanding of providing superior customer service on a consistent basis
• Proficient knowledge of Microsoft Office 365

Other Desired Skills & Characteristics:

• Proactive by nature, with an eye for detail and Punctual
• Good time management and organizational skills
• Good written and verbal communication skills
• Ability to remain professional and calm in all situations
• Ability to multitask and have a flexible approach to work
• Friendly, approachable and presentable
• Good IT skills (Outlook, Word, Excel, PowerPoint, Intranet, Office Equipment)
• Ability to build relationships with team colleagues and AXIS staff and managers
• This position reports to the Office Manager and works in connection with our North American Facilities Team.
• This role is a 100% in-person / in-office role.

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