Job Description

As the largest independent brokerage in Ontario, with a history of over 100 years of excellence in providing insurance solutions, Youngs Insurance Brokers Inc. offers fulfilling career opportunities, tailored within a professional and flexible work environment.

Our employees value the communities in which we live, actively engaging and supporting countless charitable organizations throughout Ontario. At Youngs Insurance we always strive to put the interests of our clients first with impeccable insurance solutions that match each portfolio. We protect everything that matters to you.

Objective

The purpose of the Receptionist is to maintain an outgoing and friendly personality since the receptionist is the first impression of the brokerage our clients receive. Treat clients courteously and provide them with exemplary service. Be well informed about employee schedules for the purpose of transferring client calls to an available CSR/Broker.

Accountabilities

Answer the telephone and direct calls to the appropriate representative

Take clients' payments and provide receipt to client from the Broker Management System

Provide deposit registers to the accounting department daily, if applicable

Request broker cheques from the accounting department

Open, sort and date stamp all incoming mail and courier

Effectively upload documents into specific electronic workflow queues for each department

Prepare and process courier and outgoing mail

Take mail to post office and deposit to bank when required

Inventory control of supply room and order supplies as necessary

Organize and store supply orders

Balance float daily and ensure petty cash is organized

Education Requirements

Completed High School

Experience & Skills

Receptionist/Switchboard experience

Professional and courteous

Excellent verbal and written communication skills

Strong attention to detail

Excellent time management and organization skills

Ability to work well under pressure with minimum supervision

Proven clerical or administrative skills

Background in customer service and understands customer success

Experience with taking and processing payments, debit machines, etc.

Commitment to positive team dynamic

Job Types: Full-time, Permanent

Pay: $18.00-$23.00 per hour

Benefits:

Casual dress Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Tuition reimbursement Vision care Work from home
Ability to commute/relocate:

Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (preferred)
Experience:

Front desk: 1 year (required)
Work Location: In person