Job Description

About Us:

At Mad Bodies, we are dedicated to providing a welcoming environment for our patients. Our team of registered massage therapists (3) and kinesiologists (1) deliver personalized, high-active-based treatments, and we rely on our front desk team to create a seamless experience from start to finish.

The Receptionist serves as the first point of contact for patients. This role is essential in creating a warm, professional, and organized environment. You will handle scheduling, patient inquiries, payment processing, and provide administrative support to practitioners.

Key Responsibilities:

Greet patients warmly and ensure they feel welcome and relaxed Manage appointment scheduling via phone, email, and booking (Jane) software Confirm appointments and follow up with patients as needed Handle patient check-in and check-out processes efficiently Process payments, direct bill to patient's extended insurance and issue receipts Maintain a clean and organized front desk and waiting area Respond to patient inquiries about services, practitioners, pricing, and policies Support practitioners with administrative tasks (e.g., printing forms, managing supplies) Help manage inventory of products and clinic supplies Perform light cleaning & laundry duties as needed

Qualifications:

Healthcare students (RMT, KIN, etc.) encouraged to apply

High school diploma or equivalent Previous receptionist, front desk, or customer service experience (preferred) Ability to resolve potential conflict with patients Strong communication and interpersonal skills Professional, friendly, and calm demeanour Comfortable using scheduling (Jane) and point-of-sale software (Square) or willingness to learn Excellent organizational skills and attention to detail Ability to multitask in a fast-paced environment Interest in active rehabilitation is a plus

Work Hours:

Mondays 9am - 4pm

Shift coverage available as needed

Job Type: Part-time

Pay: $18.85 per hour

Benefits:

Flexible schedule On-site gym
Work Location: In person