Job Description

Receptionist

Reis Informatica is a security-focused managed service provider with offices in Kitchener and Malaysia. We support clients across Canada by combining strong relationships, technical excellence, and around-the-clock service.

You work in a team that values curiosity, ownership, positive energy, and genuine care for clients and each other. You will fit here if you enjoy helping people, stay calm under pressure, and bring a steady, solutions-focused attitude to your work.

You will be the first point of contact for clients calling or visiting the company. Your work keeps communications smooth, tickets accurate, and the office running well. You handle a mix of reception, client service, and administrative duties that support both the technical and leadership teams.

What you will do

Reception and phone management

You answer incoming calls, route them to the right team members, and make sure clients are never left waiting.

You speak with clients who need service, gather accurate details about their issue, and open tickets in our system.

Client service support

You follow up on open tickets, collect missing information, and help clients feel supported.

You assist with basic collections by contacting clients about outstanding invoices in a professional and firm way.

Ticket queue oversight

You monitor overdue or stalled tickets and follow up with clients and technicians to keep work moving.

Procurement support

You check stock levels, confirm equipment orders with vendors, and flag delays so projects stay on track.

Shipping and logistics

You arrange courier pickups, track hardware shipments, and update clients when equipment is on the way.

New-hire onboarding support

You prepare welcome kits and coordinate administrative setup tasks for new staff.

Office coordination

You manage supplies, keep shared spaces organized, and help maintain a smooth office environment.

What you bring

You communicate clearly and confidently.

You stay organized when many things are happening at once.

You can handle firm conversations about collections without losing professionalism.

You record details accurately and take ownership of follow-ups.

You're comfortable learning new systems and processes.

An IT background is helpful but not required.

Why you will fit at Reis

You care about people and take relationships seriously.

You enjoy working in a team that supports one another and puts clients first.

You take ownership of your work and follow through without being asked twice.

You stay curious, ask questions, and look for ways to improve the experience for both clients and staff.

You bring a positive spirit into your day and help shape a culture that others enjoy being part of.

If you want, I can also write a shorter version for job boards or a version tailored for internal sharing.

Job Type: Full-time

Licence/Certification:

Driving Licence (required)
Location:

Kitchener, ON N2R 1J4 (required)
Work Location: In person