Job Description

At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun!



Sounds pretty great, doesn't it? It is!



The administration team provides support to our programs at House of Friendship. The Receptionist supports the organization's success by providing reception and administrative office support at House of Friendship's Administrative office.

This is a permanent, salaried, full-time (37.5 hours per week) position with paid sick time, personal days, vacation time; group health benefits and defined contribution pension plan.

Schedule Monday to Friday, 8:30am to 4:30pm, on-site.

Key Responsibilities:

Greet and provide information and direction to visitors to the Administration Office Maintain the Visitors' Log, welcome area and supplies for visitors/guests Coordinate pick up of supplies or materials from main office for House of Friendship staff Operate telephone system to answer and forward telephone calls, take messages and provide information as required Maintain House of Friendship organizational outlook calendar Sort and distribute incoming mail; process outgoing mail Sort and distribute emails in assigned organizational email boxes Provide administrative support for meetings as delegated, including food orders, RSVP tracking and other tasks as assigned Provide support for booking of equipment and meeting rooms Provide administrative support for House of Friendship's complaint handling procedure Maintain, inventory and order office and hospitality supplies as needed Coordinate all office equipment maintenance at the Administrative office Assist Executive Assistant with administrative support as needed for Board meetings, Organizational Leadership Team-led meetings or Leadership Development Day, etc. (i.e., catering, venue or room booking, etc.) Maintain a clean, organized kitchen with supplies as needed Provide select Property Services administrative support such as pulling and emailing weekly task reports from Eptura, updating the maintenance calendar, formatting documentation, updating and emailing tenant notices of maintenance work, etc. Coordinate and train volunteers to cover for vacations Be backup to Executive Assistant for select duties during absences

Job Specific Knowledge/Skills:

Proven problem solving, judgement and time management skills Highly warm, personable and approachable professional with experience providing exceptional customer service Self-starter with demonstrated ability to work effectively, individually and within a team Able to prioritize and multi-task in a busy environment Highly organized and detail-oriented with a high degree of accuracy Excellent working knowledge in Microsoft Office (Word, SharePoint, Outlook, Excel) Excellent oral and written communication skills Experience working in a database an asset

Education/Experience:

Minimum Grade 12 education with post-secondary certificate or diploma in office administration preferred Minimum 2 years of administrative/reception experience required

Critical Skills:

Commitment to understand and uphold the mission and values of House of Friendship is expected Exemplary emotional intelligence, resilience, communication, conflict management and problem-solving skills required Ability to work professionally as a team member with staff participants and community members Experience or strong interest in working with diverse populations including people from various cultural backgrounds, income levels, and sensitivity to their needs Experience with and commitment to using an anti-racism, anti-oppressive and trauma informed approach to consultation, program design, evaluations of processes and service delivery Must be dependable, professional, flexible, a team player, and have a positive attitude Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental illness and other life challenges Excellent project, timeline and deadline management skills including skills in logistics, planning and detailed record keeping

Compensation:

At House of Friendship, we know that our team members are the key to the success of our organization and our ability to provide essential services to the community. In support of our mission and in alignment with our values, House of Friendship is committed to ensuring fair, market competitive, and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive, succeed, and have a positive work experience.



House of Friendship compensation practices including our pay grid, have been developed using documented leading pay practices in the not-for-profit sector including Pathways to Decent Work (Ontario Nonprofit Network) and Ontario Living Wage Network. We value the experience that new team members bring to the organization and have a process in place to review previous related experience for placement on our pay grid.



We value the work that you do with fair pay and benefits:

Time off includes three (3) weeks of vacation, 5 personal days (3 for 2025) and sick credits totaling approximately 12 days per year
Full-time benefit plan including Extended Health Care (EHC), Dental, Group Life, Accidental Death and Dismemberment (ADD), Long Term Disability (LTD), Flexible Spending Account and Employee Family Assistance Program We believe strongly in supporting the mental health of our team members, including providing access to the Employee and Family Assistance Program, $2,000 for counselling services and our workplace Wellness and Psychological Health and Safety programs We help you save for the future by providing a retirement plan that includes a matched Group Pension Plan as well as a Group RRSP and a Group Tax Free Savings Account

Rate of Pay:

At House of Friendship all compensation ranges are categorized under a series of "grades" and we base our payment structure on internal equity. When determining rate of pay, a candidate's past related experience will be taken into consideration.



Grade: 3


Min: $20.08


Mid: $21.80


Max: $23.51

Working Conditions:

37.5 hours per week; generally daytime, weekday hours All weekly hours will be worked on-site; there is no option for remote work Encountering participants at program sites who may be under the influence of alcohol or other drugs, and/or experiencing symptoms of mental illness can be expected


House of Friendship is open and inviting to qualified candidates with lived experience.



House of Friendship supports justice, equity, diversity, and inclusion in our workplace. We strive to be a workplace free of harassment and discrimination and we are committed to removing barriers and being an inclusive, work environment. House of Friendship is a place where each person can bring their true selves and feel that they belong. We aspire to be an organization that is anti-racist and anti-oppressive so that our team, and therefore our community, can truly belong and thrive.



We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to accessing employment including, but not limited to Indigenous Peoples, members of racialized groups, persons with disabilities, women, and members of the 2SLGBTQIA+ community.



If you require accommodations to be able to participate fully at any stage in the recruitment process, including applying for this position, please let us know so that we can discuss accommodation options. Accommodations will be provided upon request.



If you are as passionate as we are about serving the community, let's talk.



To apply, please submit your resume and cover letter here:

https://house-of-friendship.hirehive.com/receptionist-kitchener-on-BMq70Y

By end of day

October 21, 2025

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